8/10 – Gut
Bryan M.
20. Sept. 2025
Gut: Sauberkeit, Check-in, Kommunikation und Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
The condo was very nice and in a great location. Southern Vacations (managers of the condo we rented) were super to work with). We had 2 days with no water, internet did not work day 1. When we arrived it was 3:58 and our door code did not work. I called Southern and she explained that check in is at 4:00 and that the code would work at 4:00pm but since it was so close to check in she would override the time lock. During our stay I did kill 2 roaches and the toilet kept hanging up and either wouldn’t refill after a flush or would not turn off when it did refill and water spilled out of the top of the tank (I know there’s an overflow but the water ran out where the handle was located because it was lower than the overflow line). What I didn’t like was all the construction going on at the resort. The entire road was dug up and you could not even walk around or walk to the beach because if it. It was super dusty. The security guards and the staff of Horizon South were very rude. They harassed us constantly about arm bands (bands are required on the property to use the resort amenities and cost 20 each) which I paid for for my teen grandsons but since my wife and I were not swimming I did not feel we needed to spend that 40. But the guards were always on my case about my band when I sat to watch my kids swim for safety reasons. The office staff was just as rude and refused to take my 50 bill to pay for kids armbands. Amenities listed for resort were not all available.
Bryan M.
Aufenthalt von 4 Nächten im September 2025
