8/10 – Gut
Kelby M.
27. Apr. 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Location = A+,
This was the second stay at The Sanctuary for two of us and the first visit definitely enticed us to recruit others to go back.
The location of the property is wonderful and well worth it to get away from the crowds. The house is spacious, and overall things are sufficient to get by for a large group.
However, this property is at the top end of most rental budgets, and spending 10K - 20K + for a one week rental I would expect a little more attention to detail and to the obvious neglected issues.
Upon arrival the bathroom linens were missing. Long story short they were in totes on the entry level and we had to stock the bathrooms ourselves. I reached out to the property manager to notify her and received no response. We also reached out for assistance to with an A/V issue and received no response. We did however receive a response and repair within 24hrs to address a clogged drain previously mentioned in other reviews. The kitchen sink still leaks, the upstairs washer is still broken, and one of the two ovens does not function properly as stated in a previous reviews. The pool refrigerator door is rusted off the hinges, does not work and clearly hasn’t for some time. I’m only mentioning these things as they have been previously mentioned and were still issues during our stay. I would just expect slightly better attention to the amenities and issues for the price.
The property is far from a dump, it’s beautiful. Just beware if you are expecting A+ service.
Kelby M.
Aufenthalt von 7 Nächten im April 2024
