2/10 – Ungenügend
Misty
10. Mai 2024
Verbesserungswürdig: Ausstattung und Kommunikation
We picked this property for its location near the Coliseum. We were going to a concert and wanted to walk across the street and not need to rely on Ubers. Unfortunately, the property is NOT located where it shows on the map. It is NOT a 4-minute walk (across the street) to the Coliseum. In fact, it is in a less-than-desirable section of town, on the grounds of the hospital, and a 40-minute walk to the Coliseum (we did not feel safe walking through this area). On top of having difficulty finding the property to begin with, they switched our booking to a smaller unit (which I did approve), and charged us for the more expensive unit. There were no sheets for the sofa beds that they knew we needed to use. There were only 2 bath towels for the 3 of us staying there, no other towels, washcloths, etc. There were ants on the floor and in the window, and some ants even got into my suitcase. I called the property when we got there and left a voicemail, but they never called me back. Overall, I was extremely disappointed and requested a refund, but I was told it is not their policy to issue refunds.
Misty
Aufenthalt von 1 Nacht im Mai 2024
