Near Downtown~Pool on 2 Acres~Pickleball~Sleeps 22

Thank you for your thoughtful feedback and for choosing to stay with us! We're glad to hear you enjoyed the location, the space, and the many nearby activities. We wanted to provide a quick update on a few items you mentioned: the screen door has since been replaced, and the yard is currently in great condition—we have a weekly landscaping service to ensure it stays that way year-round. Regarding the lighting, all bulbs were checked and found to be in working order, so it's possible a light switch may have been missed during your stay. We truly appreciate your input and are always looking for ways to improve the guest experience. We’re happy your family had a great time overall, and we’d love to host you again in the future!

Bonnie, thank you for your review. The guest experience and your feedback is very important to us. It is part of our process to reach out to our guests proactively after the first night to check in on how things are doing via VRBO and email. We were not made aware of any issues including cleanliness upon your arrival. We would have been happy to address any concerns if they had been brought to our attention. For example, the missing kitchen towels/wash cloths were under the sink. On Thanksgiving day and 4 days into your stay, we received our first message from you regarding the heat and clogged kitchen sink. There were no details shared with us regarding cleanliness. I worked with you to troubleshoot the heating issue and determined that 1 of the 5 units had malfunctioned leaving one of the rooms without heat. 4 other units were working correctly keeping the majority of the house at 75 degrees. Given the hour on Thanksgiving my HVAC technician was unavailable that evening. The following morning I had 3 large space heaters delivered by my team that was able to efficiently warm the needed areas. The plumber also arrived in the morning to declog the kitchen drain. A bunch of walnuts were determined to be the cause of the clog that had developed during your stay. We also had 5 new kitchen towels rush delivered same day to you. It was later discovered that there were dish towels under the sink. I greatly appreciate your stay and I do wish we could have been in better communication earlier on in your visit so we could address any concerns you may have had prior to Thanksgiving day. Perhaps it would have been less stressful for you during your holiday. I do hope you think of us in the future and can appreciate the level of responsiveness and service we provided once we were made aware of your concerns. Thank you again for your stay and wish you and your family safe travels.