4/10 – Schlecht
Maria M.
24. Apr. 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation
Communication
When I booked our vacation last October 2023 knowing there is no elevator - I send a message to the property requesting to be placed in the lower level because of my compression fracture. No response - instead I got a general response about check in process. Send a second email a couple of days to reinforced my request. Again no response. The day before I called the property to.let them know we are arriving late for check-in and express my concern again- I was told that we are staying on the second floor.
We got there late, got our packet just to find out we were placed in unit C401 - the highest floor. Very disappointed and didnot enjoy my stay knowing that my mobility is limited. Besides from dreading the flights of stairs, getting short of breath everytime I go up or down the stairs, having back pain and taking about 15 minutes to take the stairs as I have to take my time. The refrigerator was missing shelves, the screen door was ripped and gets off track, rusted. I would not recommend this place and will not book it again.
Maria M.
Aufenthalt von 7 Nächten im April 2024