El Presidio, Strandvilla Sandy Bay

Well I am glad your issues had zero to do with the house, as the house is as advertised including location from West End and West Bay, So I am really confused why that location was a issue. So let's dive into the other part shall we? A large group of friends rented both the upstairs unit ( Villa) and downstairs unit ( Casita ). Upon check in they saw the SUP boards and Kayaks that are available to be rented to all of my guests , ( I have 6 other units in the area) and rent them for a substantial discount . They inquired about the rentals, and my property manager informed them of the 1 day price and the 3 day price. Just as a reference, my 3 day price for a Kayak is less that 1/2 the price for a kayak for 1 day in the surrounding area. The fact that it was mentioned in the review that it was "Steep prices" confirm my later conclusions. They rented 5 SUP boards and 2 kayaks for 3 days, and chose their Life jackets ( This is also important) from various sizes and colors. They chose brand new PFD that still had the tags and plastic on them and immediately went into the water. They spent about an hour on the water and came back and said it was too windy at the time and wanted to change over to heavier kayaks, which my manager did. After the three day rental and one day before their departure , they said they wanted a refund as it was "too dangerous" and we should have warned them etc. They also said the were bitten by "creatures " in the life jackets around the legs that they used for floaties. My manager refused the request for the following reasons 1. People SUP and kayak in the bay everyday inside the reef, it is safe IF you know what you are doing 2. Life jackets. We have various colors and sizes to choose from, all of US Coast Guard approved . Also Life jackets are not made to wrap around your legs to use as 'Floaties" 3. Those 'Critters" they are called sand flies or Sand fleas that can and will bite your legs if you are not using protective lotion. Anyone that has been around a beaches knows this 4. If you have never used a SUP or ocean kayak before, a smart move would be to rent it for a day to see if you like it, then rent for longer 5. Don't wait until well after the rental period to ask for a refund, do it immediately , which they didn't. That allows the availability to other people that want to rent and have the skill level. And "Pay at the end" nobody does that for obvious reasons Finally and MOST importantly ,Neither my property manager or myself , are , Babysitters, Swim Coach, SUP or kayak instructors . IF you are an adult ( Which all of them were ) personal responsibility is the key. IF you are new to SUP boards ( because is is more challenging than its looks) stay close to shore and go at the time of day when it is calm. It isn't my property manager's job to babysit or be a trainer. It was clear that they had no idea what they were doing, so they didn't have the experience that they were looking for, which while unfortunate does't rise to the level of a refund. The Kayaks and SUP boards are provided for rental, you are not forced to rent them, but giving the house a bad review because of the users lack of experience should speak volumes of the renter.