Wunderschönes dreistöckiges Haus am Meer mit Pools und Fitnessraum

Hello Amanda, Thank you for your feedback! We’re thrilled you enjoyed the amazing ocean views, the condo amenities, and our hosting. We’re glad your experience was a perfect 10 and look forward to hosting you again! Zen Vacation Rentals Team.

Hi Elizabeth, Thank you for your wonderful review! We're so happy you loved the view, the condo, and the location. It would be a pleasure to welcome you back in the future for another great stay! Best regards, Zen Vacation Rentals

Hello Kruno, Thank you for providing your feedback. We sincerely apologize that your stay did not meet your expectations and for the frustrations you encountered regarding your booking and the resort facilities. Regarding the payment discrepancy, we understand how distressing a currency conversion error can be. As we shared during our correspondence, Zen Vacation Rentals processed the correct amount in USD. Any additional amounts or currency conversion rates applied are handled exclusively by the booking platform (Expedia/VRBO). We remain available to provide our internal records to assist you in your ongoing resolution with them. We also regret the difficulties you faced with the building's amenities, including the elevator wait times and the availability of seating at the pool and beach. While these areas are managed by the resort administration, we are actively sharing guest feedback with them to advocate for better service levels, especially during high-season periods. Regarding the maintenance of the unit, we aim to address every issue promptly. We offered to send our team immediately to resolve the safe and dishwasher concerns, but we respect your decision to decline service during your stay. We have since completed a full maintenance check on the unit to ensure everything is in top working order for future guests. We appreciate the time you took to share your experience, as it helps us identify where we can improve our coordination with the resort.

Hi Kevin, We’re truly sorry to hear that your stay at LR 3 1101 did not meet your expectations. What you described is not the standard we strive to uphold at Zen Vacation Rentals. We understand how frustrating it must have been to experience issues with the internet, cleanliness, and noise. While some situations—like building maintenance—are unfortunately outside of our control, our team should have done more to make your stay better. Your feedback has already been shared with our operations team for immediate review and corrective action. We greatly appreciate you bringing this to our attention, and while we can’t change the past, we hope you’ll consider giving us another opportunity to provide you with the quality experience we’re currently known for.