Türkises Haus +6 Min. von Siesta + beheizter Pool

you were wonderful guests, come back another time

Thank you so much for writing it. The condo complex is under renovation, it will get more and more beautiful. Unfortunately, the kitchen is too small to fit a dishwasher. I hope you had a great holiday!

Thank you for your detailed feedback. I would like to emphasize that throughout your stay I remained available and responded to your messages at all times of the day. During your stay, you sent an extremely high volume of messages, and we responded to each and every one. You pointed out many small issues that can naturally occur in a short-term rental property. This is not a perfectly staged, magazine-style home, but a property where guests come and go frequently, often every few days. That said, we responded to every concern with patience and made every effort to meet your needs and address each issue as thoroughly as possible. Regarding the sofa, I would like to clarify that we purchased a brand new one—valued at approximately $2,000—specifically to resolve the issue. However, we were unable to complete the replacement because we were not granted access to the unit. During your short stay, we addressed every concern raised and truly did everything we could to improve the situation — this was the most we could do under the circumstances. I’m sorry that, despite these efforts, your experience was not fully satisfactory.

Thank you very much for your feedback — we truly appreciate it. The sofa is actually brand new, we replaced it just about a month ago. As for the bed, I completely understand your comment — mattress comfort can be very subjective. What feels too soft for one guest may feel perfect or even too firm for someone else, so unfortunately it’s difficult to find a solution that suits everyone. I’m truly sorry it wasn’t ideal for you. Regarding the balcony, it overlooks the pool area. Most of our guests really enjoy using the pool, and we haven’t had any issues reported so far, so I’m sorry to hear it didn’t meet your expectations this time. Thank you again for your feedback, and I’m very sorry that some aspects were not as comfortable as they should have been.