6/10 – Okay
Martine L.
17. Apr. 2024
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Excellent host and communication. Some improvements could be made
Kim is a beyond excellent host with very fast replies. We needed to change our dates and she was very accommodating to our changes. Very fast replies which made changing plans so much easier. We booked extra nights as well which was very smooth with Kim.
We arrived to the house earlier than check in which is of no fault to her. Cleaning was done about 30 mins past 4 pm. The house was not clean at all to normal standards. This was brought up to Kim, for which she acknowledged, but never offered an extra cleaning or anything to rectify the issue. Cleanliness is one of my top non-negotiable, and this propriety unfortunately fell very short. The stairs were broken on top and bottom which also made is a safety hazard.
Another negative is you have a lot of foot traffic between the homes and people in the neighborhood just walk by the backyard to get to the main pool. If you want privacy, this may not be the home for you.
On a positive note, the house is very big and spacious. The kitchen is fully stocked and nothing was missing. The blender broke and she quickly ordered another one. The backyard itself is cozy. Could use some TLC. One of the loungers was broken, but overall, great. The location to the club house is excellent, but not if you’re looking for a more relax vibe. We could hear music and screams from the main pool, but it didn’t bother us at all.
The location is great. Community is great and generally quiet. Security could be a wee bit better, but overall, great.
Martine L.
Aufenthalt von 13 Nächten im März 2024
