Wunderschönes Haus mit 2 Schlafzimmern und Garagenstellplatz auf dem Grundstück

We genuinely care about our guests’ experience and did everything we could to address your concerns, but unfortunately we weren’t given the opportunity before you chose to leave. We offered to help accommodate whatever you needed to feel comfortable in our home and you didn't want to talk past "give me my money back". We're truly sorry this stay didn't meet your expectations, but you blocked out these reservation dates months beforehand only to want your money back the first day and be unwilling to work with us. We're just standing up for ourselves at this point. We're residents of this neighborhood and take pride in offering to guests a small piece of our community while they visit. It's why you choose to stay in a home and skip over hotel stays in the first place. We are the type of place and people that actually comes over when you need help…but we didn't get that far. It appears that you wanted to unleash your wrath as you waited for your turn to leave a review after your short-lived stay. What we will do now is take your feedback and improve so that if we are grateful enough to host you again, we will be sure it is satisfactory to not only yourself and your family, but to all the guests soon to come. Please don't hesitate to communicate with us before, during, and after your stay…We’re always there for our guests, we even ship post-stay items, back to guests who forgot them, all the time. It's our home you are staying in and it's a home we will continue to make better every day.