2/10 – Ungenügend
Joanna C.
8. Sept. 2022
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
STAY AWAY
I visited Puerto Rico for 8 Days the first 4 days we stood at palm de mar a beautiful villa, which was a great stay! The other 4 days we decided to rent this house because it had a private pool and we were traveling with our teenage kids. Worst thing I did knowing this house had no reviews. I checked in Friday around 6:30 in the evening after a long day at the vieques. When we walked in the house it had a bad smell to it and the house was not probably cleaned nor were the beds was probably made and there was left over food in the refrigerator.There was hair on floor thru out the house. When I went out back to the pool area there was yellow mustard algae inside the pool. I called the owner who said the house was cleaned by her aunt and she assumed that someone may have been in the house with out her knowing. She had the video footage looked at by “police department” because she said she knew people there. When I spoke to her less than an hour later I was told no one was in house and her aunt did clean it up even though I sent her video and pic of what the place looked liked. The only thing I was told was I can refund your money, it was late in the evening and I had my kids with me there was no way I would find a place at the last min so I refused the refund hoping she would send someone out to clean right away but that was not the case. The whole situation was so weird because I have rented house for the past 6 years and never dealt with something like this. She sent her aunt over that evening to look around but nothing was resolved. I was told someone would come over to clean pool the next day which they never did. I messaged her several times after that and owner never responded. The day that we were leaving someone came over that morning to clean pool. This is the first time I have ever left a negative review. I will never rent a house with no reviews. The owner was Very unprofessional. Terrible experience!!
Joanna C.
Aufenthalt von 4 Nächten im September 2022
