4/10 – Mangelhaft
Hannah S.
20. Aug. 2025
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
The house was great, but we were pretty disappointed in the rental company - which was a surprise in the first place since I thought the whole point of VRBO was to rent directly from owner rather than a property management company. When we arrived at the house on the first day, the pool was absolutely full of bugs. I reached out to Sloane and they sent someone from the pool company to clean the next morning, so we weren't able to use the pool the first afternoon. It was cleaned the next day and we enjoyed use all day, but the next morning it was once again full of thousands of bugs and completely unusable. I reached out to the rental company again and they said the pool company would be back that day to take a look. We waited all day and no one showed up so I reached back out to the rental company and they said someone be there the next morning. At 2 pm the next day, the pool company finally arrived and said there was definitely an issue with the pool and they'd let the rental company know that something needed to be done. They let some of the pool water out and it helped the issue somewhat, but the rental company was so nonchalant and unapologetic about the fact that we were unable to enjoy the pool MULTIPLE days, despite the fact that we paid extra for a house with a pool, and despite the fact that I explained the reason for getting a house with a pool was because we had a disabled person in our group who was unable to go to the beach.
Hannah S.
Aufenthalt von 7 Nächten im August 2025
