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2/10 – Ungenügend
Chelsea C.
15. Juli 2023
Spacious but needs serious improvements
This cabin was nestled off in the woods and had a quiet and peaceful ambiance. There was plenty of space for 3 adults and 4 kids as we spent a week there for a softball tournament in Clayton, GA. The kids had room to practice during the day and I was able to WFH with their reliable internet connection. My AT&T cell service worked perfectly there and never lost signal in the roads leading there.
Whereas these were the things we enjoyed, I have to be honest with the entire experience. Upon arrival I was called and informed that my 4pm checkout couldn’t be honored due to the cleaning staff not having the home ready for our arrival yet. I was contacted back around 6pm letting me know that we could now checkin. Once we arrived we were greeted my a home that seemed cleaned but we found throughout the week to be quite a mess. There were numerous stains on the carpet downstairs and the home held a weird stench. There were numerous broken items such as the stools in the kitchen, the Murphy bed on the 3rd floor, the shower head on the main floor as well as the bathroom floor on the top floor. The garage that’s advertised, only opens manually and the walk around private deck was infested with spider webs and debris. I contacted the Vacasa Property manager and I kept getting the run around on who was supposed to assist me. By day 2 I took it upon myself to make the best out of the experience since I clearly wasn’t getting any assistance. There were condom wrappers under the main floor bed, dirty cleaning rags left from housekeeping, unfolded blankets in the closets (we couldn’t tell if they had been used prior ) and sunflower seeds shells throughout the cabin floor. The bath rugs were all stained and filthy as well as the kitchen needed to be somewhat deep cleaned before using. This home could have true potential in “wowing” guests if the housekeeping was up to par and the property manager was effectively responsive. I enjoyed my stay in the area, but as a travel agent I will never refer anyone to this cabin or to any Vacasa property.
Chelsea C.
Aufenthalt von 7 Nächten im Juli 2023
