4/10 – Schlecht
Jennifer M.
3. Juli 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Would NOT recommend
The property is old and desperately needs updates. House has too much furniture in the living area that is old and cluttered and looks like institutional furniture. Beds are rock hard and really need to be replaced. House was dirty when we arrived and had to wait over an hour for someone to come clean it. The toaster had no handles on it and the bread only went half way in. Only had one frying pan and it was scratched up and left chucks of coating in your food. AC broke and they couldn't fix it so we had one window unit to try to cool the whole top floor. Community pool is 20 min drive away and the beach is a good 15 min walk. Did not get the beach gear that was guaranteed in the rental contract so we had to spend a few hundred bucks out of pocket just to have chairs to sit on at the beach. Our door code didn't work so we had to leave a door unlocked if we went out. Reached out to Vacasa many times for help but local office was unresponsive to all concerns. Always got the same answer when I called customer support "someone from local office will contact you". Our vacation has ended and we've been home for two days and still no one from Vacasa has called. I would never recommend a rental from Vacasa to anyone.
Jennifer M.
Aufenthalt von 7 Nächten im Juni 2023
