2/10 – Ungenügend
Michael H.
8. Jan. 2022
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Not what it seems!
This property is a mess! When we arrived at 8:30pm after 15 hours of travel we were told they didn't know we were coming. The unit we booked was not available and never was. It was sold to us as the premium unit but it was never to be rented as it is the owners personal residence. The owner knows that he is booking a unit that isn't available as per the staff. We were given a different unit and was told they would make it good. The unit we were placed in was terrible. The fridge, range and tv didn't work. We were given a small cooler instead until they replaced the fridge 6 days later. This means we didn't have a "kitchen". The shower in the second bath was broken and barley usable. The furniture was busted and dirty. AND there were rats running throughout the unit nightly!! We chose this location because it had two rooms, two baths and a kitchen. It is also advertised that they have a restaurant and bar on site and that we could have room service from them. None of that is true! The property does have them but completely not operable and definitely not in service. We were told they would make it right and give us a great experience. That amounted to providing us a few drinks from their own stock not the bar and left over xmas dinner the night we arrived. The owner of the property showed up to stay the night after we got there and did nothing but bark orders from his balcony at the staff the entire time.
We were very patient as they kept reassuring us that they'd make it good. The day before the end of our 12 days there the owner offered a meager discount that was not at all about "making it good". We had been doing some exploring different accommodations for future trips when we found that we could have stayed in several other very nice resorts for far less than we paid here even after the discount. We will never stay there again and I would question VRBO on their ability to monitor what they are actually selling. The owner blames it all on VRBO.
Michael H.
Aufenthalt von 12 Nächten im Dezember 2021