Herbert was there to greet us, went well-very nice and helpful. Alvaro (maintenance/grounds) was AMAZING! if you needed something he was there, cannot say enough about him. Access to Naia was nice, great restaurant and spa. We were on the 3rd floor: beautiful views. This property was the closest to photos of any place we've stayed. Yes, there are some little maintenance items that need to be worked on, but nothing outrageous.
I am allergic to dust and I did have some problems here. So stripped all bedding (including covers) and washed, Left the mattress open to air and sun, it helped a bit.
Not super happy about no bathroom at the pool - up 3 flights every time you needed to use it. The whole peninsula is having issues with sargassum - it made the beach not real swimmable. Belize in general isn't telling people about this, and I guess as the season goes on the locals say it gets worse. The biggest issue I had was we did not know about the construction when we reserved (it is on the listing now) it was loud. Puts a damper on the vacation quite a bit. One day someone was hammering at 4:30 AM (they're not supposed to work that early). I probably would not have reserved had I known about the construction.
The kitchen was pretty nicely outfitted, we even had skillets that didn't stick (wonderful for a VRBO).
The bed was pretty comfy, plenty of pillows, but could use more throw blankets - I found one in the bedroom. Lots of towels, typical central/South American shower. Not the pressure we have at home, but nice hot water when needed. All appliances worked. We felt perfectly secure here and absolutely never felt anything different on the peninsula.