DIRECT OCEANFRONT ** FANTASTISCHE AUSSICHT *** NUR 2 SOMMERWOCHEN GEÖFFNET *** 8/3 & 8/10 ***

Glad you enjoyed SSV 370. We look forward to seeing you back soon. Barb and John

Hello Gail, We are always interested in our guests suggestions, and would like your thoughts what should be updated in our villa. We just installed all new flooring last year and competely repainted the villa. We installed a new central air system last October. Brand new TV in bedroom; new recliner in living room; dishwasher and stove both recently installed. New door on bedroom closet. So, what would you think we should do next? Thx for your input. Barb and John

We are very disappointed with this review. We received the musty smell complaint from this guest when she checked in, and immediately contacted our property manager to go to the villa. Both housekeeping and maintenance visited the villa, and neither could confirm the musty smell, nor find any source. Wet carpet on the balcony was never reported by this guest, which would have been helpful, since this villa has central air, and we would have had our A/C person out there immediately. Because we could not find a resolution to the smell issue for this guest, we offered to refund her full rental payment, and let her move elsewhere. She chose not take us up on our offer. We are saddened by this review. We have had two sets of guests in this villa since this guest checked out, and no report of musty smell. A report on the wet carpet was made, and we had it remedied within two days. The reviews for this villa are usually very positive, and our guests return here year after year!

Barb and I are so please that you enjoyed your stay at our condo and thank you for your kind words. We just love having guests that enjoy our island and please do come back and visit us again. Thank-you Barb and John

Hello Jacqueline, We are happy that you enjoyed our Sea Side Villa 370. Thank you for sharing your issues with us, as this is the only way we can rectify them. I have reported your cleaning issues to our property manager. It is disturbing to hear of such a mess since we pay a large amount for cleaning such a small condo, so the cleaning should be well done. It sounds like this cleaning was never finished.....I will get back to you once I hear from the property manager. As for the coffee maker, we have two in the villa...one is a drip model and one is a K-cup model. Since the kcup model does not have a water resevoir, I am assuming the mold was in the drip model? As for the sofa bed, we invested in a seriously upgraded model just so it would be comfortable, so if it is not, then we must address this immediately. I will be in HHI this week, and will work on this issue. Again, thank you so much for sharing your thoughts. We hope you come back and stay with us again in the future. Barb and John

Hello Edwin, Thank you for sharing your thoughts on our Sea Side Villa 370. Humidity is a creature of a beach environment, but we will look at those doors to see if they can be shaved down a little. Good to hear that the bed was comfortable as we paid a considerable premium for an upgraded mattress. The recliner is actually reasonally new, and came to us with the loose arm. We have had both the manufacturer, our management company and ourselves, tighten that arm, but it always re-loosens. We are in the process of replacing that chair. We have replaced the drywall behind the TV twice now, and that wall cracks as soon as we install new drywall. Our management company says it is because oceanfront buildings on HHI are built on sand, so there is constant shifting of the building. We truly have tried to eliminate this crack! We hope you enjoyed the beautiful view of the ocean from this condo, and your entire visit to Hilton Head.

Dear Deborah, Thanks for sharing your thoughts on our villa. I am dismayed to hear about the cleaning issue, as we now pay $115 every check out in order to get quality cleaning. We will report this to our agent in Hilton Head. I am assuming you did not report it, or they would have sent the cleaners back to reclean for you. As for the tile, we are assessing whether to install pergo flooring, or re-grout the current tiles. Like everywhere, it is impossible to find contractors to do this kind of work for small projects at this time. However, if you found the tile dirty, that is a completely different issue which should also be addressed by the cleaning people and our agent. Again, thank you for sharing your thoughts with us. As owners, (who live in Indiana) we are on property 3-4 times per year, so definitely keep eyes on our villas. However, this villa rents constantly, so we don't get to stay there, and our guests are our very best source of information. It is so helpful to us when guests share what needs our immediate attention. Be assured that your issues will be rectified. Thank you, Barb and John

Hello Denise, HHI is very crowded in the summertime, because it is such a popular family vacation destination. If possible, maybe you could visit after mid -August, when the kids go back to school, and the island slows down considerably. As for the A/C in our villa, we invested a great deal of money in central air, which is not common at Sea Side Villas, so that our guests would have comfort throughout our villa. I am truly sorry if the unit seemed loud to you, but I believe all A/C units would be equally loud. I will find out why our pool gates were not locked, as this is a new feature, just added this year at our villas, and , as president of the board, I should be notified if and why they are not working. Thank you for sharing that information. As for the public walkway between SSVI and SSVII, every owner at both complexes would agree with you that we wish it were not there. Unfortunately, the people who built our villas made an agreement with the town to provide that walkway in perpetuity. We have tried every legal means we know to have it shut down, but the town will not budge. Thank you for sharing your comments. I will use your thoughts to improve what I can at our villas. Sincerely, Barb