Saphir 1906 - Von GISO Vacation Rentals

We are so pleased that you enjoyed your stay. Please come see us again.

We are pleased that you had a great time. It would be a pleasure to host you again.

Thank you so much... we look forward to your next visit!

We're beyond excited that your niece had a wonderful time!!! Come back to Sapphire again soon!

Terry, we were not aware that plaster had fallen on to the patio furniture, it must've fallen from another balcony. Why didn't you call us? Had you informed us we would have quickly sent someone to clean that up for you and the problem would've been solved. "Couldn't see the view from the inside because of all the plaster?" Really? Your statement about the concierge desk being too lazy to put up umbrellas is completely incorrect, umbrellas are placed on the beach every morning unless there is bad weather/windy conditions in the forecast. Finally, our listing does not state that we have a working ice maker, which is why we have ice trays for our guests.

We're glad to hear you enjoyed your stay. It was a pleasure hosting you at the Sapphire and we look forward to welcoming you back in the future.

We are so pleased that you enjoyed your stay. We would love to host you anytime.

Thank you! We look forward to hosting you again.

I do not understand why you gave us a 1 Star review and stated you were lied to. Details about the pool construction are clearly stated on our listings AND I notified you again, through our communication, just to be sure you were aware. I noticed you conveniently failed to mention that you requested a discount for the inconvenience of not having a pool (two weeks prior to your arrival) and I agreed immediately. I also offered to provide you with a FULL refund if you decided to cancel the reservation. Once YOU decided to continue with your reservation you stated “We’ll hope for the best with the pool!” In response to your other comments, I have opened the balcony door multiple times (by myself) but did have maintenance take a look at that just to make sure it isn’t a concern for anyone else. The “other” pool is not part of Sapphire but was offered as an option for anyone wanting pool access. The plumbing is in perfect condition. We appreciate you letting us know about the umbrella. If you had replied to our message asking what we could do to make your stay better, we would have quickly sent you a new umbrella or anything else you needed but… you never replied. We are very proud to be a Vrbo Premier Host and alway do our best to provide an exceptional experience for all of our guests.