Eine Seltenheit: In dieser Unterkunft erwartet dich eine Spielhalle, die für Spaß für alle Altersgruppen sorgt.
4 Schlafzimmer3 BadezimmerPlatz für 9 Gäste
Beliebte Annehmlichkeiten
Whirlpool vor Ort
Parkplätze auf dem Gelände verfügbar
Küche
Waschmaschine
Klimaanlage
Feuerstelle
Lerne die Gegend kennen
Black Mountain, NC
Chimney Rock State Park
Place, Chimney Rock State Park
16 Autominuten
Hickory Nut Gorge Brewery (Brauerei)
Place, Hickory Nut Gorge Brewery (Brauerei)
18 Autominuten
Lake Lure
Place, Lake Lure
21 Autominuten
Asheville, North Carolina (AVL-Asheville Regional)
Airport, Asheville, North Carolina (AVL-Asheville Regional)
42 Autominuten
Zimmer und Betten
4 Schlafzimmer (Platz für 9 Personen)
Schlafzimmer 1
1 Queen-Bett
Schlafzimmer 2
1 Queen-Bett
Schlafzimmer 3
1 Queen-Bett
Schlafzimmer 4
1 Queen-Bett
Schlafzimmer 5
1 Einzelbett und 1 Queen-Bett
3 Badezimmer
Badezimmer 1
Badewanne · Toilette · Nur Dusche
Badezimmer 2
Badewanne oder Dusche · Toilette
Badezimmer 3
Badewanne oder Dusche · Toilette
Weitere Räumlichkeiten
Terrasse oder Patio
Küche
Kochnische
Arbeitsbereich
Balkon
Garten
Essbereich
Mehr zu dieser Unterkunft
Rock Garden Roost | Stunning Mountain Views, Hot Tub, Game Room & Fire Pit!
Upon entering this opulent, well-appointed post & beam log cabin, you'll be greeted with floor-to-ceiling views of the surrounding mountain landscape and the fresh scent of newly-cut wood. In the living room, you'll find luxe leather furniture, a stone fireplace (nonfunctional), and a faux bear skin rug adding to the cozy mountain lodge ambiance. You'll also find a gorgeous spiral staircase leading to the lower level apartment area that includes a kitchenette, living area, bedroom, bathroom, and game room. Upstairs, there is a loft area with an additional bedroom and living area complete with a 60-inch TV with Roku (streaming only), a poker table, and an office with a connected workspace with a desk, computer monitor, keyboard, and mouse.
In the evening, use the stereo receiver built into the wall in the living room to stream the "Mountains & Whiskey" Spotify playlist filled with dreamy & soulful indie folk tracks to set the mood for your mountain getaway while creating a delicious 3-course meal in the spacious kitchen (complete with smooth surface stove, dishwasher, and granite countertops).
Gather at the dining table tucked within the cabin's circular turret, offering panel views of the woodlands and peaks just outside to enjoy dinner and a life-giving conversation with the ones you love. After dinner, wander out onto the deck to watch the dusk settle in before soaking in the luxurious hot tub with a glass of wine under the clear starry sky, or sit by the cozy outdoor fire pit (firewood provided) to swap stories and share a beer. Those not quite ready for bed can go up to the loft for a game of Monopoly or rummy, or head to the basement for some air hockey, darts, or mini-foosball.
Store all your snacks and sodas in the basement's kitchenette so you don't have to go upstairs & risk waking others when you're craving some munchies during those late-night matches. In the morning, brew coffee & hang the bird feeders on the deck railing to spot some colorful flyers throughout the day (please be sure to bring these in at night to avoid unwanted bears that may try to climb up & steal a nibble). Enjoy the crisp mountain breeze on your face as you sip your morning coffee without a care in the world.
When you're feeling energized, walk through the sun-filled terraced gardens (with seasonal flower cutting), or challenge yourself by embarking on a short (0.1 mile) but steep hike on the nearby nature trail that leads to the "rock garden" filled with epic natural rock formations. Beautiful in every season, these natural wonders form scintillating patterns of frost and ice in the winter and are blanketed with lush moss and wildflowers in the warmer summer months. Situated at an altitude of 3000 ft with views of the majestic Swannanoa & Black Mountains to the north—including Mt Mitchell, the highest point east of the Mississippi-Rock Garden Roost has everything you're looking for in a mountain escape while still being just a 30-minute drive to Black Mountain and a 45-minute drive to Asheville.
With charming shops, local restaurants, and delightful attractions, the small town of Black Mountain delivers an unforgettable small-town experience while Asheville provides plenty of adventures you'll daydream about long after returning home. From the grand Biltmore Estate to the colorful River Arts District to the scenic stretches of the Blue Ridge Parkway, there's an endless array of activities to choose from!
Please note: The water/well issue has been resolved as of April 2022. 4WD IS REQUIRED. The interior fireplace is not usable, but there is a fire pit to enjoy outside. This home is NOT pet friendly & is NON-smoking. The Electric Vehicle Charge port is only compatible with Tesla vehicles. The hot tub is serviced each Wednesday.
Gib zur Preisangabe die Daten an
Ähnliche Unterkünfte
Gehen Sie zum Broad River oder Mirror Lake! Whirlpool und Wrap-Around-Deck! W-LAN!
Lake Lure
Gehen Sie zum Broad River oder Mirror Lake! Whirlpool und Wrap-Around-Deck! W-LAN!
Wenn du deine Buchung stornierst, gelten die Stornierungsbedingungen des Gastgebers. Gemäß den EU-Verordnungen über Verbraucherrechte unterliegen Buchungsservices für Unterkünfte nicht dem Widerrufsrecht.
Diese Unterkunft wird von einem professionellen Gastgeber verwaltet. Die Vermietung erfolgt zu gewerblichen, geschäftlichen oder beruflichen Zwecken.
Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Der Gastgeber hat angegeben, dass die Unterkunft über einen Kohlenmonoxidmelder verfügt
Der Gastgeber hat angegeben, dass es in der Unterkunft einen Rauchmelder gibt
Zu den Sicherheitsvorrichtungen dieser Unterkunft gehören ein Feuerlöscher und ein Erste-Hilfe-Kasten.
Zur Gegend
Fairview
Diese Ferienhütte in Fairview liegt in den Bergen. Wer die Natur der Region bewundern möchte, sollte Folgendes besuchen: Lake Lure und Blue Ridge Parkway Asheville Entrance. Du bist mit Kindern unterwegs? Mit diesen Attraktionen kannst du den Kleinen bestimmt eine Freude machen: Chimney Rock Gemstone Mine und Chimney Rock Adventure Golf. Beim Baden kannst du die umliegende Wasserwelt erkunden oder aber du stürzt dich beim Mountainbiken und
auf den Wander-/Radwegen ganz in der Nähe in ein Abenteuer mit festem Boden unter den Füßen.
Riverwatch Waterfront Bar & Grill - 18 Autominuten
La Strada At Lake Lure - 58 Autominuten
Lured Market & Grill - 57 Autominuten
Häufig gestellte Fragen
Ist Rock Garden Roost | Stunning Mountain Views, Hot Tub, Game Room & Fire Pit! haustierfreundlich?
Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.
Wie viel kostet ein Aufenthalt im Rock Garden Roost | Stunning Mountain Views, Hot Tub, Game Room & Fire Pit!?
Gültig ab 18. Juni 2026: Die Preise für 1 Übernachtung für 2 Erwachsene im Rock Garden Roost | Stunning Mountain Views, Hot Tub, Game Room & Fire Pit! am 14. Sept. 2026 beginnen bei 446 € (inklusive Steuern und Gebühren). Dieser Preis basiert auf dem niedrigsten Preis pro Nacht innerhalb der nächsten 30 Tage, der jeweils in den letzten 24 Stunden gefunden wurde. Die Preise können sich ändern. Wähle deine Reisedaten, um genauere Preise zu erhalten.
Wie viel kostet das Parken bei Rock Garden Roost | Stunning Mountain Views, Hot Tub, Game Room & Fire Pit!?
Auf dem Gelände der Unterkunft stehen Parkplätze zur Verfügung.
Wann ist der Check-in bei Rock Garden Roost | Stunning Mountain Views, Hot Tub, Game Room & Fire Pit!?
Check-in ab: 16:00 Uhr.
Wann ist der Check-out bei Rock Garden Roost | Stunning Mountain Views, Hot Tub, Game Room & Fire Pit!?
Check-out ist um 10:00 Uhr.
Wo befindet sich Rock Garden Roost | Stunning Mountain Views, Hot Tub, Game Room & Fire Pit!?
Diese Ferienhütte für Familien liegt in den Bergen, nur 15 km entfernt von: Chimney Rock State Park, Chimney Rock Gemstone Mine und Chimney Rock Adventure Golf. Ebenfalls in einem Umkreis von 15 km: Lake Lure und CMLC Florence Nature Preserve (Naturschutzgebiet).
Bewertungen
9,2
Wunderbar
Die Bewertungen werden in chronologischer Reihenfolge angezeigt, unterliegen einem Moderationsprozess und wurden verifiziert, sofern nicht anders angegeben.
16 von insgesamt 21 Gästebewertungen haben eine Bewertung von 10 - Hervorragend
10 – Hervorragend
16
3 von insgesamt 21 Gästebewertungen haben eine Bewertung von 8 - Gut
8 – Gut
3
1 von insgesamt 21 Gästebewertungen haben eine Bewertung von 6 - Okay
6 – Okay
1
0 von insgesamt 21 Gästebewertungen haben eine Bewertung von 4 - Schlecht
4 – Schlecht
0
1 von insgesamt 21 Gästebewertungen haben eine Bewertung von 2 - Ungenügend
2 – Ungenügend
1
9,8/10
Sauberkeit
2,0/10
Zustand der Unterkunft
10/10
Check-in
9,2/10
Kommunikation
9,2/10
Lage
9,4/10
Genauigkeit des Onlineauftritts
Bewertungen
Verifizierte Bewertung
10/10 – Hervorragend
Chelsey C.
27. Apr. 2026
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
This cabin was exactly what we were looking for. The place was very neat and clean. The views from the cabin were amazing. It was very secluded from other homes so you didn’t have to worry about neighbors. I would highly recommend to anyone wanting a mountain vacation rental!!
Chelsey C.
Aufenthalt von 7 Nächten im März 2026
Antwort von VrboOwner am 7. Mai 2026
Chelsey, we're so happy to hear that Rock Garden Roost was exactly what you were hoping for! It's also great to know the cabin was clean, cozy, and offered spectacular views as promised. We can't thank you enough for trusting us with your stay and for recommending us to fellow travelers. Here's to many more amazing mountain getaways in the future!
Verifizierte Bewertung
10/10 – Hervorragend
Terry B.
14. Jan. 2026
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Wonderful view, awesome house, very clean and roomy, would stay again
Terry B.
Aufenthalt von 3 Nächten im Januar 2026
Antwort von VrboOwner am 14. Jan. 2026
Terry, thank you for your glowing review of Rock Garden Roost! We’re thrilled you enjoyed the gorgeous mountain views and felt right at home. We would love to host you again anytime!
Verifizierte Bewertung
10/10 – Hervorragend
MARLENA G.
1. Jan. 2026
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Cabin was cozy , very relaxing and peaceful. kids had a great time! kitchen was great for breakfast and dinner
MARLENA G.
Aufenthalt von 3 Nächten im Dezember 2025
Antwort von VrboOwner am 2. Jan. 2026
Marlena, thank you for your lovely review of Rock Garden Roost! We’re so happy to hear the cabin felt cozy, relaxing, and peaceful—and that your kiddos had such a great time. We can't thank you enough for trusting us for your mountain getaway, and we’d be delighted to host you again anytime!
Verifizierte Bewertung
10/10 – Hervorragend
Jessica P.
30. Okt. 2025
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful home and view.
Jessica P.
Aufenthalt von 3 Nächten im Oktober 2025
Antwort von VrboOwner am 4. Nov. 2025
Jessica, we're so glad you loved your time at Rock Garden Roost! We appreciate your five-star review and look forward to hosting you again in the future.
Verifizierte Bewertung
8/10 – Gut
Keith T.
23. Sept. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful remote cabin
Nice property for a getaway weekend with My wife
Keith T.
Aufenthalt von 3 Nächten im September 2024
Antwort von VrboOwner am 21. Okt. 2024
Keith, we're glad you and your wife had a wonderful getaway, and we hope to host you again in the future!
Verifizierte Bewertung
10/10 – Hervorragend
Yousaf K.
23. Nov. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful
He’s really nice cozy quiet beautiful home
Yousaf K.
Aufenthalt von 5 Nächten im November 2023
Antwort von VrboOwner am 8. Dez. 2023
Yousaf, thank you so much for your five-star review of Rock Garden Roost! We're delighted that you had a wonderful stay, and we hope to host you again soon.
Verifizierte Bewertung
10/10 – Hervorragend
Taneka C.
28. Juli 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Breathtaking
This beautiful home had everything we needed and more, very clean also. I am definitely going to revisit this special place.
Taneka C.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von VrboOwner am 27. Sept. 2023
Taneka, we're delighted that you had such an exceptional getaway at Rock Garden Roost! We appreciate you reviewing and recommending Greybeard and this home to future guests, and we look forward to hosting you again very soon.
Verifizierte Bewertung
8/10 – Gut
Sara S.
2. Juli 2021
Gut: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Mountain get away
Beautiful house and property. Location a bit tricky, but the views we're just amazing. The hot tub was out of commission but I enjoyed the soaking tub. The falls at the bottom of the hill are really pretty.
Sara S.
Aufenthalt von 5 Nächten im Juni 2021
Antwort von VrboOwner am 23. Juli 2021
Sara, we're delighted to hear that you had an overall fantastic getaway at Rock Garden Roost and loved the breathtaking views and gorgeous setting. We apologize for the the inconvenience you encountered with the hot tub, but we're happy to hear that you were still able to make the most of your stay. We appreciate you taking the time to share your valuable feedback with us and future guests, and we hope that we'll get the chance to host you again if and when you return to the area!
Verifizierte Bewertung
10/10 – Hervorragend
Marie-Louise H.
22. März 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful and cozy cabin with spectacular views
Beautiful mountain cabin with spectacular views of the surrounding mountains.
The cabin is well-equipped with everything you need including kitchen utensils, fire-pit and spa.
Cleanliness of the cabin was superb, and everything was taken care of for the arrival (towels, starter-kit for a weekend, bedding etc.). We can highly recommend a stay in this cabin and we would love to come back.
Marie-Louise H.
Aufenthalt von 4 Nächten im März 2021
Antwort von VrboOwner am 25. März 2021
Marie-Louise, we're delighted to hear that you had such an exceptional stay at Rock Garden Roost and loved the clean, well-stocked interior and spectacular mountain views. We really appreciate you choosing Greybeard Rentals and taking the time to review and recommend us to future guests, and we look forward to your return!
Verifizierte Bewertung
10/10 – Hervorragend
Sharon H.
31. Mai 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Tranquility
As four busy professionals, we rented this home for a peaceful holiday weekend and it sure delivered! The home was impeccably clean and cared for, the views were stunning, and we had no problem getting to the home in the Jeep we rented. We will definitely be back!
Sharon H.
Aufenthalt von 5 Nächten im Mai 2021
Antwort von VrboOwner am 16. Juni 2021
Sharon, we're delighted to hear that you and your group had such an amazing getaway at Rock Garden Roost and loved the tranquil setting, clean and well-maintained interior, and stunning views. We really appreciate you choosing Greybeard Rentals and taking the time to share your valuable feedback with us and future guests, and we look forward to welcoming you back to the area very soon!
Verifizierte Bewertung
10/10 – Hervorragend
Kathie H.
5. Mai 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great Views
The views are amazing! We really enjoyed having a fire every night. The house was very clean. The kitchen is spacious and well equipped! The house is very comfortable and nicely decorated! I would definitely recommend four-wheel-drive to get to the house! Overall it was a great place to stay and I would recommend it!
Kathie H.
Aufenthalt von 3 Nächten im April 2021
Antwort von VrboOwner am 6. Mai 2021
Kathie, we're delighted to hear that you had an overall amazing stay at Rock Garden Roost and loved the clean, well-appointed interior, incredible views, and fantastic amenities. We really appreciate you choosing Greybeard Rentals and taking the time to review and recommend us to future guests, and we look forward to welcoming you back to the area soon!
Verifizierte Bewertung
10/10 – Hervorragend
Melissa L.
20. Okt. 2022
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Spectacular Home and Views
What an incredibly beautiful home settled on the side of the mountain with indescribable views! This home is worth the haul up the mountain. The privacy, views, and special touches from the property owners (cut your own wild flowers while you stay) make this home an ideal destination! Five stars all around!
Melissa L.
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von VrboOwner am 25. Okt. 2022
Melissa, we're delighted to hear that you had an exceptional getaway at Rock Garden Roost! We appreciate you taking the time to share your thoughtful feedback with us and future guests, and we look forward to hosting you again when you return to the area.
Verifizierte Bewertung
10/10 – Hervorragend
Deborah T.
15. Okt. 2022
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Stunning Views
This is a beautiful and comfortable home with magnificent views. The driveway approching the home is somewhat difficult to maneuver during daylight hours; it is dangerous at night.
Deborah T.
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von VrboOwner am 25. Okt. 2022
Deborah, we're pleased to hear that you had an overall amazing stay at Rock Garden Roost, and we appreciate you taking the time to share your valuable feedback with us and future guests. We hope that we'll get the chance to host you again when you return to the area!
Verifizierte Bewertung
10/10 – Hervorragend
Jennifer R.
2. Apr. 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful mountain escape
We truly enjoyed our stay here. The house was beautiful, had everything we needed. The view was spectacular! We enjoyed the fire pit as well as the hot tub that provided great views of the mountains. The drive up the mountain to get to the house was a bit scary the first time as you are not sure if you are on the right path. It’s a one lane gravel road so highly recommend 4WD. Once you reach the top / house it is worth it!!
Jennifer R.
Aufenthalt von 6 Nächten im März 2021
Antwort von VrboOwner am 13. Apr. 2021
Jennifer, we're beyond delighted to hear that you had such an exceptional getaway at Rock Garden Roost and loved the beautiful, well-stocked interior, spectacular mountain views, and fantastic amenities. We really appreciate you choosing Greybeard Rentals and taking the time to share your valuable and complimentary feedback with us and future guests, and we look forward to welcoming you back to the area very soon!
Verifizierte Bewertung
10/10 – Hervorragend
Corey S.
2. Dez. 2022
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great location and house
We booked this house for thanksgiving weekend and so glad we did. They have a fully stocked kitchen, coffe makers. Two refrigerators and four beds.
The place was exceptionally clean and well maintained. We didn’t have any issues with hot water. Wi-Fi was reliable.
Breathtaking view all around
The drive up to the property was steep and agree with AWD/4WD vehicle.
Corey S.
Aufenthalt von 4 Nächten im November 2022
Antwort von VrboOwner am 13. Dez. 2022
Corey, we're delighted to hear that you had such a fantastic Thanksgiving weekend getaway at Rock Garden Roost! We appreciate you taking the time to share your thoughtful feedback with us and future guests, and we hope that we'll get the chance to host you again when you return to the area.
Verifizierte Bewertung
10/10 – Hervorragend
Andrea B.
9. Jan. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Absolutely loved this property
We were looking for a property away from busy touristy towns where we could relax and enjoy time together as a family the day after Christmas. This property was everything we anticipated. It was only myself, husband and 2 girls (12 and 8). The kitchen was spacious and well equipped. It had absolutely everything we could need. The master bedroom and an extra room were on the first floor attached by the laundry and master bath. There were plenty of books, a desk and a nice recliner in the spare room for relaxing. Up a spiral staircase was a large room with windows that could open to the dining area (my girls loved this), a full bed and a twin size bed. There was a living area with a large card table, TV and Xbox on the upper floor. Across the hall was an open office that overlooked the master bedroom. It had a futon and extra linen. It was obviously not very private for the master but definitely an extra sleeping option if needed. In the basement was a full kitchen, large bathroom and bedroom with a ping pong table, TV, and keyboard piano. It had separate entry from the main house if needed and would be awesome for multi-generational visitors.
The outdoor area had a great hot tub, solo stove, plenty of firewood, seating and the best view. The drive up to the home is a little nerve racking at first, but once we did it once or twice it was fine. We drive an AWD SUV and had no problems with getting there. We did not have a problem with water at all, we washed dishes, used the dishwasher and washed clothes with 4 people showering daily.
One thing to note is the home is at least 30 min from the nearest store. It was a good drive to Lake Lure and Asheville. We didn’t mind that at all and knew this when we booked.
We didn’t need anything from the rental agency, but they were very helpful and checked in with us several times prior to our stay and made sure we were prepared for our visit.
We loved everything about the home and would definitely return if we were ever back in the area.
Andrea B.
Aufenthalt von 5 Nächten im Dezember 2022
Antwort von VrboOwner am 3. Feb. 2023
Andrea, we're delighted to hear that you and your family had such an exceptional after-Christmas getaway at Rock Garden Roost and that the home provided everything needed and more. We greatly appreciate you taking the time to share your thoughtful feedback with us and future guests, and we are excited to host you again when you return to the mountains of Western North Carolina!
Verifizierte Bewertung
6/10 – Okay
Verifizierter Reisender
9. Juli 2021
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Beautiful house missing basic amenities and not a lot of help
This house is beautiful, clean, well appointed with large bedrooms and a sparkling kitchen. Amazing vistas, gorgeous landscaping, an inviting fire pit and trails: it's exactly what you're hoping for on a mountain getaway. Would have easily given it 5 stars, except....
After 36 hours the house ran out of water - nothing from the taps. We are not excessive or wasteful. This is a structural flaw. The real issue though was the lack of support from the rental agency:
1. When we called to tell them about the water, the first reaction was a host of excuses: we brought too many guests, they warned us in advance, we didn't understand the reality of mountain living, it was a new property for them. On the "warning": 48 hours before we arrived I called them to ask about a crib. During that chat they airily remarked that the guest maximum was 8, we had 9 and we might have an issue with HOT water. There was no warning about losing water entirely. Also, 4 of our 9 guests were under age 7 and they showered together - it's silly to claim one extra 6 year old caused this.
2. Then, they told us we had to move. They made an attempt to find another house and told us to call other rental agencies ourselves, and mentioned that the Days Inn (?!) might have space. They didn't seem to get that we didn't WANT to move and wanted to work with them on a solution - we suggested they cover the cost of a hotel room we could visit to shower and they said no. We unilaterally decided to tough it out and spent ~$120 on water jugs, paper plates, napkins, and plastic cutlery. After a day the water slowly began to replenish and we severely restricted use for the remainder of our stay. We still had a great time by making light of the situation and not caring about getting a bit grimy.
We didn't hear a peep from them after that. No check ins and certainly no courtesy water drop-off. They did refund us for 3 nights of our stay.
Is this a fantastic property? Yes. Does it have a major flaw? Yes, but either it'll be fixed or you can come prepared (hello, dry shampoo and wet wipes!) In our minds the choice for any renter is whether you are OK figuring out what to do if something else goes wrong - the rental agency missed an opportunity to provide good customer service to a reasonable group of folks trying to make the best of a challenging but by no means impossible situation.
Verifizierter Reisender
Aufenthalt von 5 Nächten im Juni 2021
Antwort von VrboOwner am 21. Juli 2021
Marissa, our rental manager attempted to reach out and apologize over the phone, but unfortunately your voicemail was full so I wanted to extend our sincere apology here and let you know that we will be refunding you an additional $300. The owner has also offered you a free night’s stay if you’ll consider returning. While we're happy to hear that you loved clean, well appointed interior, gorgeous landscaping, and incredible amenities, we're incredibly sorry to hear that your overall experience at Rock Garden Roost was negatively impacted by the well issue at the home and the lacking customer service. We sincerely apologize for all of the issues and inconveniences you encountered during your stay related to the well water, and we greatly appreciate you sharing your honest and constructive feedback with us. There are plans in place to drill a new well in the coming weeks to avoid this issue and ensure quality control moving forward. Please believe us when we say that this experience is out of the norm and is not a reflection of Greybeard’s high standard of providing gracious hospitality. While we regret that we missed an opportunity to go above and beyond, we hope that the additional refund and free night’s stay speaks to our mission in providing exceptional customer service, and we sincerely hope that you will consider staying with us again in the future so we might regain your confidence and exceed your expectations.
Verifizierte Bewertung
10/10 – Hervorragend
Jessica P.
1. Juni 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful mountain house
Gorgeous property! The house is huge and the view is amazing! Loved our stay!
Jessica P.
Aufenthalt von 6 Nächten im Mai 2021
Antwort von VrboOwner am 18. Juni 2021
Jessica, we're delighted to hear that you had such an exceptional getaway at Rock Garden Roost and loved the spacious, well-appointed interior and spectacular mountain views. We really appreciate you choosing Greybeard Rentals and taking the time to share your complimentary feedback with us and future guests, and we hope to welcome you back to the area soon!
Verifizierte Bewertung
10/10 – Hervorragend
mary t.
21. Mai 2021
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great experience
Wonderful property and fun for all ages
mary t.
Aufenthalt von 3 Nächten im Mai 2021
Antwort von VrboOwner am 10. Juni 2021
Mary, we're delighted to hear that you had such an exceptional getaway at Rock Garden Roost. We really appreciate you choosing Greybeard Rentals and taking the time to share your complimentary feedback with us, and we hope to welcome you back to the area soon!
Verifizierte Bewertung
2/10 – Ungenügend
Verifizierter Reisender
11. Mai 2021
Verbesserungswürdig: Zustand der Unterkunft und Kommunikation
Couldn't even get to the property. We almost died trying to get there. Need a call from a manager asap!!
Verifizierter Reisender
Aufenthalt von 5 Nächten im Mai 2021
Verifizierte Bewertung
8/10 – Gut
Randi L.
10. Mai 2021
Gut: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Beautiful home - hard to get to
This is an absolutely amazing home on a beautiful property with gorgeous views! It has a ton of character and is kept in pristine condition. Our stay would have been absolutely perfect and we would have loved to come back but for one thing ... the driveway. The home is somewhat difficult to find and up a very steep road. The road itself is paved, but the driveway leading to the home itself is not - and it is long and very steep. We rented an all wheel drive vehicle as instructed. My husband has a lot of experience navigating treacherous conditions including snow and ice in AWD vehicles and we still struggled. It took us 3 times to make it up the hill on our first arrival. He then practiced getting up and down because we needed to go into town. Still got stuck but was ultimately able to do it. When we returned after our trip to town however it took us about 8 tries and 30 min to get up the driveway! It was quite scary, and we almost had to park the car at the bottom and walk up. We did contact Greybeard prior to that 3rd trip up and down, and they were responsive and gracious, even offering to move us to a different cabin. We declined preferring not to move, but in retrospect might have been better off saying yes. I hope they might decide to pave the driveway as we would love to return! But the issues getting there were significant enough that it would deter us from renting it again as long as the driveway remains unpaved! That driveway is truly an adventure! The home itself is perfect if you can get there!
Randi L.
Aufenthalt von 3 Nächten im April 2021
Antwort von VrboOwner am 11. Mai 2021
Randi, while we're delighted to hear that you absolutely loved the well-maintained exterior, pristine interior, and sensational views at Rock Garden Roost, we're incredibly sorry to hear that the driveway negatively impacted your experience and would deter you from returning. We were able to connect with the owner, and they shared with us that the road is maintained by the neighborhood POA which was late getting the regular Spring road maintenance scheduled this year. The maintenance is scheduled for the first week of June, and the road will get new gravel to make it leveled and make navigating it less harrowing. The section of road that's currently unpaved will likely remain that way as it would be extremely slippery after a precipitation event if paved. We are happy to hear that the team members at Greybeard were responsive and gracious when you reached out about the driveway issue. We really appreciate you taking the time to share your honest and constructive feedback with us, and we hope that you will consider staying with us again in the near future!
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Zu Gast bei Greybeard Rentals
Greybeard Rentals manages over 225 vacation rentals in Asheville, Black Mountain, Lake James, and the surrounding Western North Carolina region. A locally owned and operated business for over 25 years, Greybeard Rentals team of 20+ rental specialists are available to provide 24/7 rental emergency support for any rental issues that arise. They are also available to assist with any questions you may have about restaurant recommendations, activities, and more.
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