2/10 – Ungenügend
Simon B.
13. Aug. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit und Kommunikation
Stay Away (Cockroaches and Terrible Service)
When we first got there, there were no towels to shower. We called them and they said they could being us some the next morning because on site staff wasnt available since it was after 5:00pm (my girlfriend who works in hospitality said a hospitality business isn't a 9 to 5, I agree) not a huge deal, but still an inconvenience. So, we used our beach towels since we just got there and they were still clean. Then we decided to take a walk on the beach, when we came back we saw cockroaches crawling through the kitchen so we immediately called support and they basically said they couldnt do anything until the next day again. So the next day we didnt get any towels still so we went drove to the office in Hatteras and told them about our issues. We got some towels which was great but when i told them about the roaches they seemed completely unfazed, almost like this had already happened and they knew about them already. She said they would try to get pest control there the next day. After that we recieved no further contact, no calls, no pest control, nothing. So i emailed them with a picture of the dead cockroach on the ground and they said "our local team has taken care of the issues that were brought to our attention" They had not, there were still cockroaches in the kitchen, and they were definitely aware, i called them twice about it and talked to them in person with absolutely no help at all. We will never be booking with Vacasa again. And i HIGHLY recommend you dont either.
Simon B.
Aufenthalt von 4 Nächten im August 2023
