Schöne ETW am Strand, 3BR / 3BA

We are sorry you found our condo disappointing. I did check the sofa sleeper mattress after your review and I agree that the mattress should have been replaced. I think that what happened has to do with the fact that the sofa sleeper is rarely used so the cleaning service does not routinely inspect it. That mattress is gone now and a new one one is being shipped to replace the old. As for the floors being "dirty" I totally disagree with that statement. Our condo is throughly mopped before each and every new guest. The fact that walking on tile floors in a condo located fifty feet from a sugary sand beach (on three sides), leaves "dirty feet" is no surprise. My experience is that it is impossible to eliminate sand on this island from tiles in a condo located on the beach like ours. Now, as for the complains about the linens, etc...What happened is the following: the guest upon arrival notified me that there were missing linens. I contacted the cleaning service immediately and I was told that there were plenty of extra linens in one of the closets. I notified the guests immediately regarding the location of the linens. The other complain was related to the wi-fi not working. I fixed the problem also very promptly. I believe that the guests might have overcrowded the condo (the maximum number allowed is 8), which would explain the need for lots of extra linens.

Now, about the guests: upon their departure the cleaning service reported that the condo was in a total mess, with garbage everywhere. Also, the door in one of the closets was damaged and put outside the rail. Finally, it was reported that a cloth wood drier was completely destroyed and had to be discarded. I never charged them for these damages.

Finally, it is sad that the only note left on a condo that is located in one of the most beautiful beaches in the world with astonishing views from almost all rooms, decorated with tiles, mosaics, and custom made furniture, has to do with a sofa sleeper mattress and sand on the floors... Frankly, I only regret that I did not write an appropriate review about them to warn future hosts..

Lock had some issues, but guests entered the property by the normal check-in time. The condo had just being "deep-cleaned" about a week before the arrival of these guests.

We are sorry the guests found the property not up to their expectations. We wish the guests had contacted us and made their complaints known during their stay, like they did more than once when they locked themselves out. Had they mentioned the issue promptly things would have been remedied quickly. Having said that, we want to mention that our own family had just spent a week at the condo and had left the same morning before arrival of these guests. During our stay the condo went through a deep cleaning, which included cleaning of the living room couch and complete dusting. The floors, bathrooms and the bedrooms were left to be cleaned after our departure by the cleaning service. It is important to realize that the condo is located 50 yards from the Gulf, in an area that is constantly windy. What it takes to make the floors look "dirty" is to leave the balcony door open for few minutes and lots of sand is blown into the condo from the beach. We do not know if this is what happened or if indeed the cleaning people did not do their job properly. However, we want future guest to know that the cleaning company has been put on notice, hopefully it won't happen again in the future.