7 Ocean Gate Villas: 2-Zimmer Südwald-Strandvilla

Thank you for your review of 7 Ocean Gate Villas. We're glad the house was perfect for your family, the location was wonderful, and the included bikes made getting around easy. We appreciate you choosing Island Rentals of Hilton Head and hope to welcome you back.

Thank you for sharing your feedback. I’m glad the home worked well for your family and that you appreciated the private, quiet location. I’m sorry the pool was closed for most of your stay — an unexpected mechanical issue required service, and while our vendor did get it running for one day, we know that didn’t give you the full experience you expected. The bikes were also delayed in delivery and didn’t arrive until the second evening; that was a coordination issue on our end and we apologize. I’m very sorry the property wasn’t clean and ready at 4:00 pm after your long drive. Housekeeping had an unexpected turnover delay; we’ve addressed it with the team, added an extra quality check between stays, and are working to improve communication around arrival readiness. Thank you for noting that Dan was helpful and responsive — we’ll share your comment with him. We appreciate your input and will use it to improve future stays. Please message us through Vrbo if you’d like to discuss this further.

Thanks for your review! We're glad you enjoyed the villa and hope to be able to host you again!