Key West Villa 3 Min zum Nr.1 Strand • Pool • Grill

Thank you so much for the wonderful review — we're so glad you had a great stay! We'll look forward to welcoming you back to Siesta Key! Don't forget, returning guests receive a special discount, and we have several other beautiful properties available if you'd like to explore something new. See you next time

Thanks for the great review! and Thanks for staying with us! Hope to see you again soon! siesta-retreats.com

We are glad you enjoyed your stay! We do have similar units on the first floor. All were generously updated in 2022. In fact, you may want to look at the Everglades Unit, which has a similar layout - the same building with a rear-facing private patio. siesta-retrats.com

We sincerely appreciate honest and objective reviews as they allow our team to continually strive for excellent guest services and quality improvements. However, this may be the most fictitious review we have ever received or read on VRBO. Firstly, this guest showed up and, even before checking, began complaining about this unit, noting that it was mis-advertised and is a second-level unit. This unit is clearly advertised as “Second Story.” We immediately offered this guest a larger 2-bedroom two-bathroom unit on the first floor. However, the same was refused by the guest. Normally, we insist that all guest concerns and/or needs are completed through the App, so we have documentation and can push service inquiries to the appropriate suppliers and service team immediately. However, Chad insisted that we contact him via phone, presumably, so it is not documented. Accordingly, he began complaining about all the items mentioned in his review. Of course, our staff apologized! But at the same time, asked to come over and inspect and send the cleaners back immediately, which he also refused. He also failed to mention that he berated our cleaning staff for not leaving ANY towels, only to find out later that a member of his party had moved them. What Chad failed to reveal is that this entire unit had been freshly painted, and all bathroom fixtures were replaced and upgraded. In fact, this building just underwent in excess of 100K in unit improvements, including all unit interiors and exterior landscaping and that process is ongoing. The only deferred maintenance are the remaining window replacements and the installation of a new roof, which was deferred due to Hurricane Ian, and our service providers asked us to delay so they could attend to those with more immediate needs, as our building suffered no damage from Hurricane Ian. The mold which Chad refers to is not mold, it is. It and dirt left over from Hurricane Ian, blown against the side of the house. While I admit, unfortunately, the dishwasher failed during his stay, we also offered to have a repair person onsite that day to repair it. However, chad indicated that was not necessary as he figured it out. We admittedly advised him that we had a new Dishwasher already ordered as the same was part of the unit’s ongoing improvements. Unfortunately, the Dishwasher we ordered was on backorder and has since been replaced as planned. In all, we did everything within our power and abilities to appease this guest but to no avail and no cooperation, and as frequently as he used the terms “free night” “free cleaning,” one can only presume what his real complaint was he was not getting a free vacation. Bad Host or Bad Guest – you decide.

Thank you for the great review! What we love about siesta-retreats is the perfect blend of beach and village access. Please join us again soon!

This guest insisted on staying, even after we attempted to cancel reservation post-Hurricanes Helene and Milton, while this unit was not affected by the storms, our other units were, the guest was advised this was a construction zone and many amenities were not available. We are sorry for her bad experience, however we made every attempt to accommodate,even though we defined the limits due to storms and storm remediaton