4/10 – Mangelhaft
Donna H.
27. Juli 2021
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
VERY overpriced for what you get - terrible value
I spent A LOT of money for my family of 5 to stay here for a week and it was way too expensive for what we got.
The problems started when we first arrived. We arrived early and were told that the cleaning staff would start on our room and call us to let us know when it was ready. When we hadn't heard from them by 4:00 (the official check in time) we were told that 4:00 was the "start" of check in time but our unit would be ready in twenty minutes. An hour an 1/2 later we were finally allowed into our room.
Then the next day we were locked out of our room. And again our kids who were hot and tired were forced to sit outside and wait for someone to let us in.
Not to mention that the unit is nowhere near what we expected. It is dirty and lacking basic necessities. I have included pictures of all the kitchen "amenities". And that hot water heater is unsecured in the kitchen - a safety hazard for small children for sure.
We found clumps of hair on the porch, dirty dishes and left over items from the previous renters scattered throughout. The bed doesn't fit the frame, the kitchen table legs are so loose the table feels like it is going to fall over at any minute. I can go on.
Room Picks By Victoria refused to accept any responsibility for this and instead put all of the blame on South Seas. The problem is, when you book through this listing you are paying Room Picks, so South Seas doesn't have any incentive to help. you or remedy any of the problems.
For such an expensive vacation we should be able to except a rental that is clean, well-stocked and available when we need it. This was sadly not the case.
Yes, the beach is lovely, but you can find a better value with a different rental.
Donna H.
Aufenthalt von 6 Nächten im Juli 2021
