Duneside: 5 BR / 4. 5 BA Haus in Pine Knoll Shores, 10 Personen

Thanks for reviewing our property. While we always appreciate feedback, there are a few things we would like to correct. We have never had a report of dog feces or urine at any of our properties not cleaned by the cleaners. We are aware you had dogs with you and with this being a pet friendly property, as dog owners know, dogs will 'mark' over other dogs and also could be anxious from traveling and being in a new location, could have caused the feces and urine you say you witnessed. We have a clean guarantee, which is in the guest license agreement you signed, and stated we would have returned to the property to rectify this situation, but you said you did not want us to go back & also had no pictures to show us. In regards to the ice maker; you did not tell us, therefore waiting to mention it in a review doesn't give us the opportunity to fix the problem. The property is a classic beach cottage and is as pictured. Reviews such as this give us pause, as we wonder what the validity and also what the motive could be for disparaging the property without giving us the chance to correct any issues you may have had.