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8/10 – Gut
Rusti J.
12. Juni 2024
Great unit, broken elevator
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
As a repeat visitor, this is the first time I was disappointed. The unit and grounds were great, however the elevator was out of service the entire time! We were in a 3rd floor unit and we were NOT told (or offered help) that the only elevator was not working. There wasn't even a sign on it. We had two carts full of all our things and the elevator never opened. At this time it was right at 5:00 and the office was closed. We are two women in our 60s and had to lug everything up three floors! Had we at least been told ahead of time, we wouldn't have completely unloaded our car! There was no excuse for us not to have been notified ahead of time or at the least, at check in. The low stars are only due to the way they handled the lack of an elevator