Tellico Village, südwestlich von Knoxville, Lakefront Gemeinschaft

Thank you for your response. Yes we do attempt to keep the house in good condition to make it enjoyable for our guest's. We do hope you return. We appreciate your thoughtfulness. The Schell's

Mary, we appreciate you taking the time and your kind remarks. Thank you. The Schell's

Suzanne, there is water damage on the ceiling and carpet located in a corner of the master bedroom. It was determined that the chimney was the cause of water leaking into a corner of the master bedroom during a severe wind and rain storm. The chimeny was repaired and the problem of the water leaking into the house should be fixed. The job was completed the first part of October. Before any interior work could be done, the source had to be found and repaired.

This large master bedroom, one of four bedrooms in the house, is about 400 square feet. Yes, there are stains on the ceiling in the far left corner and the water damage on the carpet is about three feet square in the same corner. It covers about one foot of the doorway as you exit the bedroom. The bed and bathroom are on the opposite side of the room and the only time you would come in contact with this stain is upon exiting the bedroom into the living room.

I was at the house about three weeks after the storm on a fall golf trip. At that time I contracted to have the chimney repaired. Since this storm, we have had more than five different groups of guests stay at the house and have not received a complaint. Other than the two small areas that were damaged by the water, the safety, health and appearance of the house was normal.

I have made a claim on the insurance about the water damage. I have also contacted carpet and ceiling contractors to replace them both.

Suzanne, I understand that my agent showed you some of their other inventory of houses that you turned down but they found another house for you in the location with another realtor. They also returned your deposit. My agent also stated that you complained about the different colored boards on the deck. The deck was cleaned and stained this spring. When I was talking to the contractor that fixed the chimney, we decided that he should replace some of the damaged boards on the deck. After they have cured, they will be stained the same color.

Suzanne, I am sorry you had this problem but in the 20 years I have been renting, I have never had a complaint of this magnitude. This problem is being taken care of and major work of this nature takes time to complete correctly.

I hope you enjoyed your two night stay in Tellico Village.

Robert J. Schell