2/10 – Ungenügend
Nanna S.
20. Aug. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Mould! Don’t EVER rent from SHbarcalona.
I rented an apartment through SH Barcelona and it was the worst holiday experience of my life. Upon arrivel I met up with a woman who was supposed to let me into the apartment. She had a hard time figuring out which apartment it was and seemed like she actually had nothing to do with SH Barcelona. When we finally found the door we entered an apartment with an air that was extremely thick and musty. The woman tried to turn on the air conditioning, but it didn't work and she called someone, but couldn't get through to them. The woman asked me to pay a check-in fee of 25 euros, which was not mentioned in any of the emails I had received prior. They had to be paid in cash or by PayPal transfer. I was baffled both by the sudden fee and the condition of the apartment. The apartment had almost no light coming from the outside, as it was right next to another building. I opened a cupboard and to my horror i saw a large outbreak of mould!I refused to pay the fee and accept the condition of the apartment as it was literally uninhabitable. The woman suddenly rushes on and says that she can't help me. She do give me two phone numbers that I can call. She then leaves with the keys to the apartment and i am left outside. After multiple calls I get hold of customer service and they offer me a refund. They insist that mold does not make the apartment uninhabitable (even do i send them pictures) and therefore the refund goes by the regular refund policy. Which says that “ if I c
Nanna S.
Aufenthalt von 1 Nacht im Juli 2025
