2/10 – Ungenügend
Holly A.
13. Nov. 2019
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
The unit was not clean and falling apart. Contacted owner, he said would refund money but didn’t.
We contacted the owner to let him know we had some issues with the condo. We arrived at about 5 pm and still not heard from the owner on how to get into the condo and which condo unit or any other information. I text owner at 4pm but didn’t hear from him. Text again at 5pm and had to wait in parking lot to hear from him about how to get into his condo. When we got into unit it was dirty. Floors made mud when we spilled some water on kitchen tile. Made our feet black. Closet doors were broken and dusty. Floors sandy, furniture scratched, ceiling peeling, outdoor furniture rusty, master bathroom was not pictured and very tiny and had mildew on ceiling and door and in corners. We were trying to make the best of it but decided to call the owner to see if he could get someone to clean. The owner told us to just leave and text him when we were out and he would give us our money back. This was at 7-8pm at night. I had my elderly mom and daughter with me and very tired after a long day of travel. We had no where to go. I guess he thought we should leave at that moment but had already unpacked groceries and lugged in all our belongings. We stayed the night and left the next day early. The owner charged us for one night plus fees which included a CLEANING FEE!!! And his per night fee is very high was not what this place is worth! I am just sick about having to pay what we did for just 14 hours. The owner should be charging much less for this unit even if it were cleaned properly. We ultimately found another condo in same area that was beautiful, spacious, clean and allowed our dog for $10 less/night. The owner needs to reassess his fees and visit the place himself. He did ask for pictures and a description of what our issuers were. I did text him the pics and issues but he still charged us for one night plus fees and cleaning . We wasted a day of our short vacation because we could not check into new unit at another location until 4pm. I do not recommend staying here.
Holly A.
Aufenthalt von 4 Nächten im Oktober 2019
