CASA BACCI - ERSTER STOCK

Dear Riccardo, thank you for your kind words. Casa Bacci is our family home so we love when other families enjoy staying as much as we do. Please come back again! Many greetings to all, Chiara

hello annette, we are glad you enjoyed your stay. we just had a technician inspect the TV and the arial (due to other guests mentioning the problem) and found out that the TV signal comes and goes and this is the reason why the reception is sometimes not good and some others just excellent. the tv is new and the bad signal is something apparently well known on the island but beyond our control. owner will consider installing a satellite dish next year :) best regards, chiara

Everything went super well, Alexandra and her family are wonderful guests and we enjoyed having them at the house very much. Thank you for all and take care, Chiara

And we can't wait to have you back, see you next year !! Chiara

Dear Veit, Mel & Luise, thank you so much for your kind words. We are delighted you enjoyed your stay so much. We are not professionals but we do our very best to make every guest as comfortable as possible. Some of our past guests have even become friends and truly hope you will too! Take care, Chiara

Wonderful to have you and your jolly gang of divers at the house !! All the best and take care. Chiara

Dear Marie-Louise, thank you so much for staying, we enjoyed having you all at the house very much. There is indeed a view from the garden but after your comment we had bush at the bottom of it trimmed by gardener, we hadn't noticed it had grown so much !! With regards to twin room communicating with other parts of the house and for other guests who may find it inconvenient (usully not) we suggest to reach other bedrooms and main bathroom from the terrace door for more privacy. This is usually what we do when we spent time at the house with our teens. Take care, Chiara

Dear Silke and family, thank you for your kind words. It was great you made to Elba this year after so much waiting. Take care and greetings from us all. Chiara

Dear Stephan, glad you had a good time in Elba and thank you for your review, we take all opinions in serious consideration. Casa Bacci is indeed a farmhouse and as such it is decorated with rustic furniture. yet all modern comforts are avalaible to our guests. I am sorry Wifi was not working well, if you had let me know we would have called the provider. It happens sometimes but usually they can fix remotely. Unfortunately we live far away so there is no way for us to know if it doesn't work properly unless holidaymakers tell us. With regards to children equipment we do have baby cot and high chair available upon request as specified in the info sheet. Did you feel something else was needed? With Covid restrictions everything needs to be sanitized each time so we have to leave the least possible around. Once again thank you and have a great start! Chiara

Dear Michael, we are very happy to hear your large group had a pleasant stay. Casa Bassi is ideal when shared with family and friends. We are private owners, not professionals, yet we do the best we can to make every stay a great one. Many thanks and greetings to all, Chiara

Dear Torsten, thank you so much for choosing Casa Bacci for your summer holidays, we are glad you enjoyed your time :-). Please give our warmest greetings to the whole family. Chiara & Fiammetta

Dear Peter, Silke and family, we are happy you had a good stay at Casa Bacci and hope you will come again one day. Thanks you for your patience with the repairs needed in the bathroom, it was very appreciated. All the best to you all. Chiara

Dear Michael, I'm glad to hear you have been so happy about your stay you decided to come again !! Many greetings to the whole family :) Chiara

Hello Marion and thanks for your review. Giovanni, our housekeeper speaks very limited english but he is the most kind and helpful person and for any problems all guest are very welcome to call me directly. We have spoken to our cleaning lady and complained about the fact the you said the floor was not clean enough and we will make sure it doesn't happen again. We think this might be due to the fact that on Saturdays all cleaners have got very many apartments to clean because it's changeover day in most rental homes. For this reason we are going to change changeover day to Sunday from next season. Regarding the bed linen, we have to use an external provider because we don't live on the Island but far away. We use the same provider since years and never before had a complaint from any guest. However be assured that we will certainly bring this up with our provider to make sure linen and towels provided are spotless. Thanks again for staying. Chiara

Dear Zahrra, we are happy you had a nice time at Casa Bacci :-) We went out of our way to accomodate your needs despite the many change of plans. Unfortunately, we do not live on the island so we can't handle laundering sheets and towels ourselves but have to rely on a local vendor (we make no profit). In addition we have learned that a lot of holidaymakers travel by car and prefer to take their own from home. This cost along with final cleaning cost is mentioned in the terms & conditions that guests are required to accept before booking. The road leading to Casa Bacci is a public municipal road like many others. At the bottom by the Plaza hotel there are a couple of steep turns but I never even thought of mentioning it, it is a normal road you find everywhere in Italy. I will add in info sheet for next season, thanks. No problem for late arrivals (not your case anyway as you arrived at 5 pm since you couldn't make it to Piombino the night before) we can leave keys for guests upon request, no need for a security code. Thanks again and wishing you all the best, Chiara

Dear Andrin and family, we truly loved having you at Casa Bacci and we are very happy you enjoyed your stay. Thanks for all and hope to "see" you again :-) Chiara