2/10 – Ungenügend
Verifizierter Reisender
29. Juli 2022
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation
Such an unfortunate experience
We took a chance on booking this property before there were many reviews. We were supposed to stay for 4 nights but ended up leaving after 2 nights because the situation was untenable.
THE POSITIVES:
The check in process was smooth (all done through email and app).
The location of the unit is great. Right next door to a delicious ramen restaurant and a short walk away from other hot spots.
THE NEGATIVES:
There is construction happening in the unit above which was incredibly loud. INCREDIBLY LOUD. There was no way my small children and elderly father could rest through jackhammering and drilling that went all day long. It would have been nice to have received some warning from the host about this in advance. Her response was that she couldn't do anything about it.
The kitchen is not set up to do much. There is no tea pot, coffee pot or toaster. When I inquired with the host, her response was that there is an oven (which is not reasonable in 90 degree heat and humidity).
The living room rug had a smashed prune on it.
The washing machine is not anchored so when it's used it shakes and moves around the area. The top of the machine even fell off during the wash.
The straw that broke the camel's back for us was the hallway AC unit (there is no AC in the bedrooms, so this is the only source of cool air in that area of the unit). It leaked nonstop. We had to put a pot under the leak to collect the water and bail water out every few hours. We went through several towels to mop up the mess. I requested additional towels but never received them. The host did call maintenance, but they could not fix it on the first attempt so we spent another night dealing with wet floors and dumping buckets of water before they returned the next day (the day we left).
When things were going well the host was very responsive to my messages. When things weren't going well, her responses were extremely delayed. I communicated all of these challenges to the host and when we determined that we just couldn't stay any longer I asked if we could get a refund for the remaining 2 nights, which she said she could not do.
I am an avid traveler and have been a host on a competing platform for over 8 years so I am very familiar with how property rentals should work. This has been the most disappointing and upsetting rental experience I have ever had. Please use caution before booking this property.
Verifizierter Reisender
Aufenthalt von 4 Nächten im Juli 2022
