Schritte zum schönen Zuckersandstrand !!!

We’re disappointed by this review, especially since the guest failed to disclose bringing a pet, which is clearly against our house rules without prior approval. Had we been informed, we could have clarified pet policies and HOA rules in advance. Unfortunately, after checkout, our cleaning team reported a strong odor of pet urine throughout the townhouse, which required special additional cleaning and cost. We strive to maintain a clean and welcoming home for all guests and are transparent about property features and HOA restrictions. Our listing accurately reflects the home and we encourage all guests to communicate honestly to ensure the best possible stay.

Thank you for your feedback We are sincerely sorry to hear that your stay did not meet your expectations. Cleanliness and maintenance are top priorities for us, and we regret that these issues impacted your visit. We have addressed the floor cleaning procedures with our team to ensure this does not happen again. Regarding the beach access, we apologize for any inconvenience and confusion caused. We are actively working to update and verify the information provided to our guests to prevent future misunderstandings. We have also noted your comments about the vanity, towels, bedding, and lighting. Our maintenance team is already addressing these concerns to improve the quality of our accommodations. Thank you for your kind words about the pool. We strive to provide a pleasant experience for all our guests, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to welcome you back in the future for a much better experience. Best regards, Dan

Thank you for your feedback. Regarding the freezer leak, we were notified during your stay and offered to send someone right away, but you asked us to hold off until after checkout, which we did and the repair was completed immediately after you left. We’d also note that an undisclosed pet stayed in the unit during your visit, which our cleaning team documented. We’re proud of the high ratings and repeat guests our property consistently earns, and we’re always happy to resolve issues in real time when guests reach out during their stay. Wishing you well in your future travels.

Tha is

Thank you so much for staying with us. We are happy you had a great time!

I want to reach out and apologize for the experience you had at our vacation home. This is not typical of us and can assure you it wouldn't happen again. Both the kitchen faucet and shower head were replaced prior to Greg's arrival and we had not posted the new instructions on how to use them. As for the complaint about the dirt, our cleaning team works very hard to clean the unit and have it ready for the guest. Unfortunately, the guest arrived early and put pressure on the cleaning crew to finish quickly in order to check in early. I want you to know that we are using this experience within our customer satisfaction process to be sure we don't make this mistake again. Thank you, Heidi and Dan