The apartment was as described, clean and accessible. We did have a couple of concerns: We noticed a couple of times when we returned to the building that the front door hadn't closed properly and wasn't locked. As it turns out, we were robbed the morning we were checking out - all my ID and money. When I phoned to tell the company they said they would phone me back but they never did. This lack of follow up was disappointing on a very stressful day. Also, on our second evening, we were happy that the company was so responsive when we let them know that we had no internet. They said they would follow up but did not and so, when they sent someone to help with the internet (again, happy for that part) we did not answer the intercom because we were not expecting anyone. The person was able to let themselves into the apartment on their own when we didn't open the door. It was creepy to see the door knob turning and not know what to expect. So, hard one to review for me - nice apartment but communication at critical times was poor.