Arrived 10pm, gate intercom/code was broken- little confusing, had to walk down to find property. Keys in key safe as stated; doors to property very stiff, only my husband had the strength to open on the inside.
First impressions seemed okay yet it was soon apparent dogs were a major issue around the area as the barking continued until late at night and started again at 6am. Dogs all round the property including 2 behind the villa. This barking continued through our whole stay and drove us crazy- informed owner who apparently has never had an issue before- Find this incredibly hard to believe as it was constant every day and night. We found the property not to an appropriate standard particularly for the money we paid. To list a few problems;
mouldy blinds in front bedroom, owner failed to comment on this when issue raised. We found this unnaceptable especially with children sleeping in there.
Mouldy bed sheets in main bedroom. messaged owner who argued it was impossible but after a photo agreed it was so arranged a replacement which was thrown on our bed whilst we were out. Went to change it over on the night Opened out and had a huge tear across it and smelt awful so was unusable.
Dishwasher not working rinse aid and salt empty, took us a few days in the get this filled. Chips in a lot of the cups/glasses and plates. Lots of insects particularly in main bedroom around the cracks in jacuzzi. The toilet we was awful it is patched up in many areas (pipework/tiles) it had an awful smell in there all week and a broken toilet seat.
Iron not working. Had to ask for a few things missing; sweeping brush/bath mat
Pool had a green ring all around the water line upon arrival- this was seen to promptly by the owner. We were told it had been cleaned prior to our arrival after a few days in she sent the pool cleaner back for a second time who fully cleaned it out overnight. It then finally looked clean and full, how it should have been upon arrival. More issues but not enough space to write them all!
Generally for the money we paid we were rather shocked at the standard.
We felt we paid a little more for something that looked ‘perfect’ for us but we felt it wasn’t up to standard at all. Owners response to list of issues was rude, accused of attempting to get money back as she said that’s the reason why people make these complaints! And then told ‘we got what we paid for-enjoy!!!’
PLEASE DONT WASTE YOUR MONEY ON THIS VILLA, TERRIBLE!!