6/10 â Okay
Jeff S.
28. Jan. 2026
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
VerbesserungswĂŒrdig: Check-in und Kommunikation
The management company and communication - Global - was horrible and unacceptable. Their communication was untimely and inconsistent beginning with our request to arrive a day earlier. We were told that we could be accommodated and we sent a confirmation emailas requested. Over 24 hours later after 3 inquiries by us we were told we could not stay there. In addition - from that point on it was a bloody nightmare. All about us proving who we were in advance of our check in. I filled out all the necessary information on Monday and sent in. Although all of the costs, including parking had been paid. We received an email on Tuesday mid day saying the credit card I took the picture of did not match what they had on file. We did not have internet service until 4, At which time we attempted to rectify the situation. The linktook over an hour or more - due to spinning and spinning before someone said they would take a look and then call us back. We went into the complex and nobody called. I retried the number twice before someone answered. At this time it was past 5:30 before an apartment number was released. When asking about parking - which we had paid for 3 days previously the Global assistant informed me that their parking department was closed and they would be unable to release the parking When asked what they thought we were going to do I was informed to park on the street. Space running out - I'm not done.
Jeff S.
Aufenthalt von 8 NĂ€chten im Januar 2026
