Komfortabler & Heller 4-Zi-Aufenthalt Nähe Flughafen & Innenstadt Toronto m. Poolzugang optional

Thank you for your feedback, We would like to clarify a few points for future guests The pool is not included in the nightly rate. It is clearly listed as an optional add-on in the listing and is also mentioned in the title as “opt pool access Regarding the washer and dryer, the set is placed directly on the floor we would take your suggestion of providing a step stool into consideration,However, we cannot anticipate every individual guest’s needs or preferences when furnishing the property. As for the propane tank, it was not empty upon your arrival. The propane was used during your stay, and we do not leave an additional full tank on the property due to safety considerations.A replacement can be arranged when needed or guest are welcome to refill the tank and as we also discussed with you we will reimburse the funds . We always aim to provide accurate information in our listing so guests can review the amenities and arrangements before booking. Thank you again for choosing to stay with us!

Thank you, Shelley, for your thoughtful review. I’m pleased to hear that the home comfortably accommodated all four families and that you enjoyed the , BBQ, and pool during your stay. It was a pleasure hosting you, and I truly appreciate how respectful and organized your group was throughout. We would be delighted to welcome you back on your next visit to Toronto. Best Alma

Hi Julien, Thank you for sharing your feedback. We’re sorry to hear about the noise disturbance you experienced during your stay. We always want our guests to feel comfortable, and if we had been aware of the situation during your visit, we would have done our best to address it immediately. In the future, please don’t hesitate to reach out to us directly during your stay — we sent messages but didn’t receive a response, and timely communication would have allowed us to take action and try to resolve the issue for you. We appreciate your comments and will continue working to improve the guest experience. Kind regards Alma

Hello Deborah, Thank you for your review. While we acknowledge that the house rules will not suit everyone's specific preferences, we regret that it was not suitable for your party and appreciate this feedback as an area to improve upon in the future. Thank you again for your feedback, and we hope to host you for a truly carefree stay in the future.

Linda, we’re sorry you were disappointed, but we do feel it’s unfair to leave a negative review based on information that is clearly disclosed in the listing. The pool is an optional amenity and is not included in the base rental rate. The additional fee of $80 per day is clearly disclosed multiple times in the listing description before booking, and guests are also informed of this when they inquire about using the pool. We encourage all future guests to carefully read the listing, house rules, and posted signs throughout the property so they understand what is included and can enjoy a safe stay. During your stay, broken glass was found around the pool area, despite clear rules and signage prohibiting glass in and around the pool. This rule exists because broken glass poses a serious safety risk to all guests, especially children. We work hard to provide a safe, clean, and well-maintained property, and we appreciate guests who take the time to follow the house rules so everyone can have a safe and enjoyable experience. If, after reconsidering the information provided in the listing and the circumstances of your stay, you feel your review does not accurately reflect your experience, we would appreciate you updating your review.Negative reviews based on misunderstandings can have a significant impact on small businesses. We appreciate your stay and wish you all the best.