Birdsong Bliss - Takamatua Ferienhaus

Hi there, Thank you for your wonderful review. We're delighted to hear you had such an enjoyable stay and that the property provided the perfect setting for celebrating a special occasion. We're also pleased that being able to bring your two dogs along helped make the trip even more special. Thank you for your kind recommendation. We're thrilled you had such a relaxing getaway and would love to welcome you back again in the future. Best regards, Bachcare Reputation and Resolutions Team

Roy, it's fantastic to hear the property exceeded expectations—especially those unforgettable views. We're so glad it was everything you hoped for and more. Looking forward to welcoming you back whenever you're ready for another relaxing stay. Reputation & Resolutions Coordinators, Bachcare.

Sentiment: Mixed Positive Thank you for your review. We're delighted to hear you enjoyed the amazing views, comfortable accommodation, well-stocked amenities, and the balcony with BBQ. It's wonderful to know these features helped make your stay an enjoyable one. We're sorry to hear the parking and access arrangements were more challenging than expected, particularly given your husband's reduced mobility. Following your feedback, we've spoken with the property manager to better understand the access options available at the property. The property does offer a number of parking options, including parking in front of the boats parked roadside, on the lawn area behind them, or via the driveway beside the house. There are also different access routes to the home, including wooden steps leading down from the roadside and brick steps from the parking area beside the house. That said, we appreciate that some guests may still find the steps and sloping terrain challenging, especially those with mobility considerations. Your feedback has been invaluable, and we're reviewing the listing information to ensure the parking arrangements, access routes, and terrain are described more clearly for future guests. Thank you again for taking the time to share your experience. We're pleased you were still able to enjoy the property overall, and we'd love the opportunity to welcome you back to this or another Bachcare holiday home in the future. Kind regards, Bachcare Reputations & Resolutions Team

Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear you loved the view—it’s one of our favorite features too! We’d be happy to welcome you back anytime for another stay with those beautiful sights. Thanks again for choosing us!

Thank you for your feedback. We are delighted to hear you enjoyed the cozy atmosphere, stunning views, and comfortable furnishings. We appreciate your comments regarding the grill and marks on the walls, and these have been noted for attention. It is great to know you found the stay good value and would return. We look forward to welcoming you back. Reputation & Resolutions Coordinators.

Thank you for taking the time to share your feedback, Rebecca. We're sorry to hear that your stay was impacted by the rodent issue you encountered during your visit. We understand how disappointing and uncomfortable this would have been, particularly when travelling with young children. While we're pleased our team was able to respond promptly and work through the matter with you during your stay, we appreciate that this affected your ability to fully relax and enjoy your weekend away. Thank you for bringing these concerns to our attention and for acknowledging the communication and support provided. Feedback like yours helps us identify opportunities to improve the experience we provide to future guests. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Reputations and Resolutions Team