„Dancing Bear Lodge“ ~ 1 Meile zum Big Bear Lake!

From the Owner: "Hi Linda: Thank you for this feedback. I sincerely apologize for the men's underwear that was left behind. Something like this has never happened before and we don't understand how it happened this time. I have addressed this with my housekeeper and we have instituted an exit inspection after all cleaning is complete. Again, we apologize for this missed item."

We’re glad to hear you enjoyed the home’s location and some of the family-friendly features. After reading your review, I wanted to share a few things from my side:-The issue you mentioned appears to have been with the screen door, not the front door. This was the first I heard of it, and I offered to send a handyman, but didn’t receive a response. The screen door has since been re-screened.-I’ve gone through the cookware and will be replacing any pans that need an upgrade to make sure the kitchen is fully equipped for future guests.-The home is treated regularly for ants, spiders, and other pests. Since I wasn’t notified during your stay, I wasn’t able to address the issue in real time, but I’m always happy to help when something comes up.-I do my best to provide great service, and I appreciate guests treating the space with care so it’s ready for the next group to enjoy.Thanks again for your feedback—it helps me continue to improve the experience for future guests.

Homeowner's Response: "Thank you for your feedback, Destiny. We sincerely value the feedback we get from our guests so we can take appropriate steps to correct problems and prevent them from happening in the future. I was extremely disheartened to read about the sheets and dishes that were not put away. Our expectation for the housekeeper(s) is very clear: sheets get changed every time on all the beds, so that is unacceptable. She was emphatic that all sheets were changed, but I have to base my response on the information I received from you. We do pride ourselves on providing a clean and guest-ready cabin, and this time, we fell short, and for that, I sincerely apologize. We have taken the necessary steps to ensure this does not happen again. Thank you also for notifying me about the fence upon your arrival at our cabin. The weather in Big Bear can be unforgiving at times, and our fence was one of its casualties. The fence and the water supply to the washer have since been repaired. I apologize for any inconvenience this may have caused you. We have reviewed our cleaning processes regarding the BBQ as well and will be addressing that going forward. Thank you again for providing this very valuable feedback. This information helps us reassess and make necessary changes to ensure that our cabin always meets the expectations of our guests."