2/10 – Ungenügend
Aishah P.
5. Sept. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Bat infested
Initially, when we got there, we found an old trash bag in the garbage, used coffee in the coffee maker &wet sheets in the wash. We shrugged it off and that the property was still lovely and Long Lake& looked great. On the first night, there was commotion downstairs we saw a large bat. My brother-in-law shooed the bat out with a sheet. We called the property manager in the morning and they sent an inspector who said the place was absolutely infested. He identified three places in the basement but the bats got in and bat poop all over the house. When we called and asked what the company could do for us, after a long conversation they agreed to refund, but would not help find another place (family of 6 with two toddlers). In addition, they (the management company) were very rude about the whole situation &implied we were making it up. I first spoke with the rep of the company who wouldn't help &then I was passed on to their manager, who acted like she did not want our business at all, and argued about the presence of bats. The question is, why would we make this up to ruin our whole vacation? I would never stay here again. The house is dilapidated and dirty. There are multiple points of entry for a bat or any other creature to come in. These people will consistently do the least amount of work and try to get the most amount of money from the people who rent. The management company is unprofessional. They are called Northland rentals and beware whenever you see them.
Aishah P.
Aufenthalt von 5 Nächten im August 2023
