2/10 – Ungenügend
Glenn B., Monterey, California, USA
3. Juni 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
avoid!
The property's in a good location, but we had a really bad experience and would never consider staying here again.
1. The property was not as advertised.
The property is advertised as "Lovely Apartment with Spectacular Views". There's a small note in the details about the property saying "scaffolding ... may impact the view".
This is totally misleading -- the property managers know for sure that the scaffolding *will* *block* the view.
The listing doesn't mention that plastic sheeting over the view windows makes things even worse, and keeps the windows from opening.
The managers wrote us to say the scaffolding would be down during our stay. It wasn't.
Also, the managers brushed off our complaint about the blocked view.
2. The property's not in good condition.
There's a stain on the sofa and the floor in the bathroom is cracked and peeling away from the shower.
Some of the furniture is also in poor condition.
3. The property managers broke their promise about bag storage.
They told us we'd be able to drop off our bags on the day we arrived until check-in time, but the day before we arrived they told us to use Stasher.
4. Instructions for finding the property and getting the key were poor.
We wasted time trying to find the property, because the entrance is on a pedestrian only path. Apple Maps took us to the wrong location.
Glenn B.
Aufenthalt von 2 Nächten im Mai 2023