Schlüsselhof 17

Hi Dierdre! Thank you for taking the time in sharing your experience! Looking forward to your next visit! - NHR Team

Thank you so much for your amazing 5-star review! We are thrilled to know your stay with us was a success. Please come and visit us again soon.

Thank you for sharing your thoughts and recommendation, Leanne!

Wow, thank you for the wonderful review! We are so glad you enjoyed your stay and we would love to have you back anytime!

Thank you for your excellent rating, Mina. It means the world to us. We are excited to have you back soon!

Hi Vanessa, We wish your experience could have been better, but we appreciate you taking the time to share your feedback. We’ll use this as a learning experience as to how we can improve. We hope to have you back soon!

Thank you for your review, we do appreciate it. When the owner who had been inhouse discovered the pool heating compressor unit was not working we had an electrician in on the Sunday morning the week before your stay and an issue was found with the pool heater itself and the pool company was contacted on the Monday. You were also contacted direct and you put 2 x ultimatums to management: a discount to match the rate of another non-waterfront & non heated pool property or 2. take a refund. As the owner owns the booking and not us as agents under QLD legislation, the owner makes the final call and he opted to refund you. This was promptly done the afternoon of your email and Trust Accounts issued the full refund by 6.30pm that night. We have no control over the pricing on VRBO, and any changes we make to our website get pushed through to the VRBO listing and it can take 24-hours to update from our website. However you were aware the property had no pool heating and managers and our res team were on alert for any new bookings that may have come in to alert the new guests straight away. VRBO did list the property at a lower rate, Noosa Holiday Rentals did not action that. VRBO puts an auto-discount on when a property is vacant on about 10-days before arrival, and we have no control over that pricing so you it was great you were able to pick up a good rate for the property. As you know, a whole new pool heating system was installed across several hours on the very morning of your arrival after the management team, the owner, the pool company and the pool heater technician got it organised. The blinds do need to be charged every 6 to 12-months and there is no indication at all when they stop - they just start to lag and quickly stop working via the remote - so apologies you had a half-down blind in one of the rooms for your guests. But this was all sorted by 4pm on the first afternoon of your stay with the technician Todd attending at 11am after our handyman also inspected at 10am on the first morning of your stay. The outdoor heat bars were working perfectly and nothing was wrong with the system after it was checked and tested by an electrician Scott and he kindly left a note for you as to how to operate the pad system on the wall at 4pm. at 5pm you contacted the office stating it was not working, and we had Scott call you direct to take you through the settings. This property is lovely, we agree with you and we do hope you enjoyed your stay with your guests!