Charmantes Hampton Bays Haus 5 Meilen zum Cooper’s Beach

Hi Jacoby, we're sorry to hear you were disappointed with your stay. The homeowner would like to clarify the following: - We clearly state in our listing that the hot tub is unavailable until June 15 due to seasonal maintenance issues like pollen and falling debris, and we explained this when you asked to use it. While we understand your disappointment, we were unable to make exceptions to this policy and were concerned to find it had been uncovered and accessed without permission. - We’re truly sorry you experienced issues with the hot water and did our best to assist by responding to your calls and working to resolve the matter as quickly as possible. - After your departure, we found significant damage to the property, including broken flower pots, confetti throughout the home, smoke-scented linens from fire pit use, and a piñata setup that left debris in the yard—all of which required extra cleaning and repairs. Thank you for your feedback—we’re always striving to provide the best possible experience for our guests.