2/10 – Ungenügend
Kobi K.
20. März 2021
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Nightmare vacation - ruined by this place
Arrived and immediately noted the amazing view....well it is a large cemetery. I instantly thought, I will definitely not be relaxing on the patio while people are literally placing flowers on graves and mourning their lost ones. As for the kids, they were freaked out for sure. Red flag #1: we noted several gates and doors to the property propped open with boxes. Red flag #2: we were given the code and entered a unit that was clearly occupied. It was dirty and had people's belongings in it. We quickly exited before risking getting shot as we intruded into someone else's unit. Red flag #3:We called and were told the same exact code opens the next unmarked unit.
We walked in and noted dirt on the floors, dust everywhere and dirty toilets. Every beautiful window was surrounded by views of the graves. We go to the "rooftop patio" and it was basically a storage. There was no pool table or foosball table as advertised. There were no restaurants below the unit as advertised. We left for about one hour to grab dinner.
Red flag #4: we returned to a deadbolt locked stairway to our unit. We were stuck outside in the cold night, our kids were crying, and our dog was stuck (kenneled) in the unit. We called again, and the owner did not have any knowledge of a deadbolt. We were extremely concerned as someone was clearly locked IN with access to the units (our unit with all of our stuff and dog!). As stated before, we easily accessed someone else's unit, luckily we didn't get shot. Furthermore, the owner stated that several contractors had access to everything. Throughout this whole ordeal we had tried and tried to request a changed code as we were unable to lock the unit for our safety. When the owner finally learned how to open the property we grabbed our belongings (leaving behind several) and risked traveling hours home in the middle of the night with our family rather than stay a single night here.
We paid way too much money to have such a horrible experience and be treated this way. We lost our vacation and all of our plans to enjoy Austin. This place ruined our vacation. We frequent VRBO's and this is a first!
Kobi K.
Aufenthalt von 3 Nächten im März 2021
