8/10 – Gut
Neil N., Juneau, Alaska
19. Dez. 2023
Gut: Sauberkeit, Check-in, Kommunikation und Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Good Location, Not So Good View
This property is one of many at Oceania that is managed by Prestige Realty Aruba. On the plus side, they do a great job of staying in touch with you before your arrival and during your stay. We asked for a driver upon arrival and one was waiting for us after going through customs. We also asked for their shop-ahead service and the requested groceries were waiting for us at the condo. Similarly, when we had an issue with the toilet in the master bathroom, they were very responsive to address it. Also, after the first week (of two), they had housekeeping clean everything, resupply the toilet paper, and give us a new batch of laundry soap. Kudos to Prestige and an A+ on service.
There were some noticeable issues where the property owner or Prestige could have had better integrity. The most glaring problem is the view. The view off the balcony that is shown to sway you into renting this unit is NOT the view you will be getting. There is a brand new low rise going up next to Oceania and the view from this unit is a construction zone with a partially built goliath. We saw this when we first walked in, commented on it, and Prestige said, "No worries, you won't hear it." We did hear the construction (starts at 7:00 am) and you will too. Next, the mattress in the master bedroom was one step up from sleeping on the floor. It is extremely firm (no pillow top). Prestige made the mattress acceptable by putting 5 comforters on top. C minus (-C) for Truth in Advertising.
Neil N.
Aufenthalt von 14 Nächten im November 2023
