Modernes Strandhaus in toller Lage mit WiFi

Thanks for your review Lana, we appreciate all feedback both positive and negative and we strive to address any issues immediately. You mentioned "the house wasn't great for small children" Once we contacted you to understand what this was referring to you mentioned that you had to keep going downstairs to check on them to see if they were ok at night.. The house clearly and thoroughly states in the description information that it is a two storey property and that the master bedroom is upstairs and the remaining bedrooms are downstairs. We would like to reassure our guests that the house is great for small children and that we have had many groups with small children stay without any complaints. You mentioned "the split system was not working at all". The split system has since been been tested by our maintenance person and works perfectly, it is only 18 months old. Generally guests contact us when they believe something like this is not working. Once we contacted you, you mentioned that you had never used a split system before.. it's quite possible that you were nominating or setting the incorrect functions on the remote control. We cannot think of any other reason why this was not working. We encourage future guests to contact management if they are having any trouble with amplicances etc. We are here to help and make your stay as comfortable as possible. Regards Management