2/10 – Ungenügend
Dj F.
15. Nov. 2018
Deception
This listing is sadly misleading and approaching scam-worthy. The pin flag for the the rental property on the website was located where I wanted to rent. The address for this flag and the confirmation address on my IOS app is for the address that I wanted. However the actual spot that was rented to me was on an inferior property down the road. On the confirmation letter the property is listed as Wyndham Kona Kahalu'u Bay Condo Resort which conveniently resembles the name of the resort that I thought I was renting "Wyndham Kona Hawaiian resort". Obviously this was titled to mislead the customer into thinking that I was to receive one of the units on this property. In the property description there are two lines "There are 3 Wyndham Kona resorts, and your specific resort will be determined by us based upon availability, unless you have a specific request. All the 2br layouts are the same, all with fully furnished large kitchens" I took this to mean that there were three different apts on that flagged property. There is NOTHING that states that you might have to go to an entirely different property eg "the cliffs". The one that was given to me was inferior and other listings in this complex are priced much lower than the listings where the website mislead me to believe I was renting. I was racing at Ironman that weekend and had my family. I specifically wanted the superior location for a variety of reasons eg proximity to race for walking, nicer pool for kids, individual buildings vs mega complex, easier parking etc. I spent over an hour at check-in trying to figure out how I was duped. it was an unpleasant experience and I feel bad for my family as I had sold them on an entirely different property and experience. This was not so much an VRBO issue as it is a management issue of these three properties. Anytime some one has to list a property with bikini clad girls, you should be vigilant of unethical business behavior. This was a bad experience.
Dj F.
Aufenthalt von 4 Nächten im Oktober 2018