Vermieter-Kommentar: Hi Jon We are very disappointed that you feel the need to submit a critical review of the villa and in many ways this does not reflect the true events. The pool is cleaned on a weekly basis (As all villas), unfortunately this was scheduled for the day after your arrival. As all villa owners in Florida will tell you, bugs will enter the pool over a weekly period. These are normally dealt with by the guest using the pool net provided in-between weekly pool cleaning. On reporting the issue to the management company the pool was cleaned the same day. The stained bed sheets were in fact the cream sheets, which were to match the bed set in the master bedroom (which you acknowledged to me on my phone call to you). A number of new spare white sets were supplied as instructed by me. Cleaners did attend the villa, again on my request, but would not clean bedroom areas without prior guest approval as there were valuables present. All other areas of the villa were checked and cleaned accordingly to your satisfaction. After the initial email to myself and my phone call with you, as far as I was, and am aware any concerns you had were addressed promptly. As villa owners, we take any customer comments very seriously. Each year we constantly look to improve the villa for our guests comfort and pleasure. We would love to welcome you back to the villa in the future and thank you for your recent booking. Kind regards Gary