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Luna Blanca Penthouse, großes privates Luxus-Penthouse

Fotogalerie von Luna Blanca Penthouse, großes privates Luxus-Penthouse

Pool
Unterkunftsgelände
Eigene Küche
Innenbereich
Zimmer

Bewertungen

8,6 von 10.
Hervorragend
4 Schlafzimmer4+ BadezimmerPlatz für 10 Gäste358.6 m²

Beliebte Annehmlichkeiten

  • Blick auf den Ozean
  • Pool
  • Whirlpool
  • Küche
  • Waschmaschine
  • Trockner

Lerne die Gegend kennen

Auf Karte anzeigen
Puerto Peñasco, SON
  • Place, Strand Miramar
    ‪9 Gehminuten‬
  • Place, Playa Encanto
    ‪26 Autominuten‬
  • Place, El Malecón
    ‪51 Autominuten‬

Zimmer und Betten

4 Schlafzimmer (Platz für 10 Personen)

Schlafzimmer 1

1 King-Bett

Schlafzimmer 2

1 King-Bett

Schlafzimmer 3

1 Queen-Bett

Schlafzimmer 4

1 Doppelbett und 1 großes Schlafsofa

4 Badezimmer, 1 Gäste-WC

Badezimmer 1

Toilette

Badezimmer 2

Badewanne · Toilette · Nur Dusche

Badezimmer 3

Badewanne · Toilette · Nur Dusche

Badezimmer 4

Toilette · Nur Dusche

Badezimmer 5

Toilette · Nur Dusche

Weitere Räumlichkeiten

Küche
Balkon
Essbereich

Mehr zu dieser Unterkunft

Luna Blanca Penthouse, großes privates Luxus-Penthouse

Luna Blanca 1203 - 4 Schlafzimmer, 4 Badezimmer und 1 WC, ist eine unserer beiden spektakulärsten Einheiten. Dieses Penthouse verfügt über hochwertige Oberflächen mit 16 Fuß hohen Decken und einem wunderschönen modernen Dekor. Diese geräumige und elegante Unterkunft befindet sich auf der obersten Etage von Luna Blanca und bietet einen unglaublichen Blick auf das Meer sowie auf die Flussmündung und luxuriösen Komfort für alle Gäste. Dies ist so großartig wie es in Encanto nur geht. Das Gerät bietet:

    Kingsize-Bett im Hauptschlafzimmer. Kingsize-Bett im zweiten Schlafzimmer. Queen-Size-Bett im dritten Schlafzimmer. Doppelbett im vierten Schlafzimmer. Zwei Ausziehsofas im Wohnzimmer, Esszimmer Vier Badezimmer und 1 halbes Badezimmer., Begehbare Kleiderschränke, Voll ausgestattete Küche, Waschmaschine / Trockner, Wifi, Satellitenschüssel TV auch im Wohnzimmer, Klimaanlage, Deckenventilatoren, High-End-Ausführungen.

Wenn Sie bei Kivoya buchen, erhalten Sie von Anfang an professionellen Service. Unser Concierge-Team wird Ihnen gerne weiterhelfen. Wir bieten tägliche Reinigung, Kochservice, Babysitting-Service, Lebensmitteleinkauf vor der Ankunft, Massagereservierungen, Reservierungen für Golf- und Tennisstunden und vieles mehr. Wir sorgen für Familientreffen, besondere Anlässe, Hochzeiten usw. Was auch immer Sie mit uns feiern möchten, lassen Sie uns mit Ihnen zusammenarbeiten, damit Sie es genießen können, während Sie hier sind.

Bei Ihrer Ankunft checken Sie vor Ort ein, Sie müssen nirgendwo hingehen, unser Büro befindet sich am Eingang des Gebäudes und wir haben den ganzen Tag über 7 Tage die Woche Personal, für den Fall, dass Sie jemals etwas brauchen. Wir sind die einzigen im Bauunternehmen, die Personal anbieten, das sich voll und ganz dafür einsetzt, dass das Kundenerlebnis überdurchschnittlich ist.

Zusätzlich zu allen Annehmlichkeiten, die Sie in unseren Gebäuden haben, erhalten Sie bei Ihrer Buchung vollen Zugang zum nur wenige Autominuten entfernten Grand Mayan Resort, wo Sie den Lazy River, Innen- und Außenpools, Whirlpools und Feuer genießen können Gruben, Miniclub, Golf, Spa und Restaurants stehen zu Ihrer freien Verfügung.

Buchen Sie mit Profis, damit Sie sich wirklich ausruhen und Ihren Urlaub genießen können. Wir haben ein engagiertes Reinigungspersonal, kostenloses WLAN, Kabel, hochwertige Annehmlichkeiten, Spülmaschinenkapseln, Kaffeefilter, Papiertaschentücher und vieles mehr.

Preis: $ 360 pro Nacht plus $ 75 (Reinigungsgebühr) und Steuern. Bitte beachten Sie, dass der Preis je nach Saison und Verfügbarkeit variieren kann.

Maximale Belegung: 10 Gäste

Gib zur Preisangabe die Daten an

Ähnliche Unterkünfte

Terrasse/Patio
Luna Blanca 1201 – Beachfront Bliss Above the Waves
  • Blick auf den Ozean
  • Pool
  • Küche
  • Waschmaschine
9.2 von 10, Wunderbar, (9 Bewertungen)
Luna Blanca 1201 – Beachfront Bliss Above the Waves

Hausordnung

Check-in ab 16:00 Uhr
Mindestalter für die Miete: 21 Jahre
Check-out vor 11:00 Uhr
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Kinder

Kinder (0–17 Jahre) erlaubt
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Veranstaltungen

Veranstaltungen sind nicht gestattet
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Haustiere

Keine Haustiere erlaubt
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Rauchen

Rauchen ist nicht gestattet

Wichtige Informationen

Wissenswertes

Diese Unterkunft wird von einem professionellen Gastgeber verwaltet. Die Vermietung erfolgt zu gewerblichen, geschäftlichen oder beruflichen Zwecken.
Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Langzeitmieter sind willkommen.
Diese Unterkunft verwendet umweltfreundliche Reinigungsmittel
Der Gastgeber hat nicht angegeben, ob es in der Unterkunft einen Kohlenmonoxidmelder gibt; wir empfehlen, einen tragbaren CO-Melder mitzubringen.
Der Gastgeber hat angegeben, dass es in der Unterkunft einen Rauchmelder gibt
Zu den Sicherheitsvorrichtungen dieser Unterkunft gehören ein Feuerlöscher und ein Riegelschloss.
Wenn du deine Buchung stornierst, gelten die Stornierungsbedingungen des Gastgebers. Gemäß den EU-Verordnungen über Verbraucherrechte unterliegen Buchungsservices für Unterkünfte nicht dem Widerrufsrecht.

Zur Gegend

Puerto Peñasco

Diese Wohnung in Puerto Peñasco liegt am Strand. Monumento al Pescador und Alter Hafen zählen zu den Sehenswürdigkeiten der Region. Wer etwas unternehmen möchte, wird hier fündig: Estero Morua und La Spa. Erlebe Wasserspaß pur beim Schnorcheln und beim Baden ganz in der Nähe oder genieße einfach die Natur bei einer Öko-Tour.
Karte
Puerto Peñasco, SON

In der Umgebung

  • Strand Miramar - 9 Gehminuten - 0.8 km
  • Playa Encanto - 26 Autominuten - 9.9 km
  • Playa Bonita - 49 Autominuten - 53.6 km
  • El Malecón - 51 Autominuten - 53.6 km
  • Plaza del Malecón - 51 Autominuten - 53.6 km

Restaurants

  • ‪Restaurante Bakal - ‬7 Autominuten
  • ‪Restaurante Balché - ‬7 Autominuten
  • ‪Ola Mulata - ‬7 Autominuten

Häufig gestellte Fragen

Hat Luna Blanca Penthouse, großes privates Luxus-Penthouse einen Pool?

Ja, diese Unterkunft verfügt über einen Pool.

Wie viel kostet ein Aufenthalt im Luna Blanca Penthouse, großes privates Luxus-Penthouse?

Gültig ab 28. März 2026: Die Preise für 1 Übernachtung für 2 Erwachsene im Luna Blanca Penthouse, großes privates Luxus-Penthouse am 10. Apr. 2026 beginnen bei 252 € (inklusive Steuern und Gebühren). Dieser Preis basiert auf dem niedrigsten Preis pro Nacht innerhalb der nächsten 30 Tage, der jeweils in den letzten 24 Stunden gefunden wurde. Die Preise können sich ändern. Wähle deine Reisedaten, um genauere Preise zu erhalten.

Ist Luna Blanca Penthouse, großes privates Luxus-Penthouse haustierfreundlich?

Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.

Wie viel kostet das Parken bei Luna Blanca Penthouse, großes privates Luxus-Penthouse?

Auf dem Gelände der Unterkunft stehen Parkplätze zur Verfügung.

Wann ist der Check-in bei Luna Blanca Penthouse, großes privates Luxus-Penthouse?

Check-in ab: 16:00 Uhr.

Wann ist der Check-out bei Luna Blanca Penthouse, großes privates Luxus-Penthouse?

Check-out ist um 11:00 Uhr.

Wo befindet sich Luna Blanca Penthouse, großes privates Luxus-Penthouse?

Diese Ferienwohnung liegt am Strand und ist dank der hervorragenden Lage (Puerto Peñasco) nur 0,7 km von Strand Miramar und 6 km von Playa Encanto entfernt. Ebenfalls nur bis zu 40 km entfernt: Mirador Strand und Playa Bonita.

Bewertungen

8,6

Hervorragend

Die Bewertungen werden in chronologischer Reihenfolge angezeigt, unterliegen einem Moderationsprozess und wurden verifiziert, sofern nicht anders angegeben.
Mehr erfahrenWird in einem neuen Fenster geöffnet
11 von insgesamt 18 Gästebewertungen haben eine Bewertung von 10 - Hervorragend
4 von insgesamt 18 Gästebewertungen haben eine Bewertung von 8 - Gut
0 von insgesamt 18 Gästebewertungen haben eine Bewertung von 6 - Okay
2 von insgesamt 18 Gästebewertungen haben eine Bewertung von 4 - Schlecht
1 von insgesamt 18 Gästebewertungen haben eine Bewertung von 2 - Ungenügend

9,8/10

Sauberkeit

9,4/10

Check-in

9,4/10

Kommunikation

9,0/10

Lage

9,8/10

Genauigkeit des Onlineauftritts

Bewertungen

Verifizierte Bewertung

10/10 – Hervorragend

Ivette W.

Wonderful place to enjoy with family.

This is our second year coming to one of your properties and we continue to brag about the wonderful time we had, the spacious rooms, clean and quiet environment, and the helpful and friendly staff. From my family and me, thank you.
Aufenthalt von 2 Nächten im September 2018
Verifizierte Bewertung

10/10 – Hervorragend

Kimberly M.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

beautiful and relaxing

Luna Blanca is wonderful, peaceful getaway. It wasn't crowded, even though there was hurricane, the property was clean and no visible damage. Luna Blanca is our family's favorite resort.
Aufenthalt von 3 Nächten im September 2022
Verifizierte Bewertung

10/10 – Hervorragend

Leslie H.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Plenty of room in a wonderful resort

Plenty of room in a wonderful resort. My family has consistently enjoyed staying at this property as well as the sister property. The resort is well-maintained, generally quiet and beautiful. It is a 30 minute drive into town, but the lack of crowds more than makes up for that.
Aufenthalt von 6 Nächten im Juni 2022
Verifizierte Bewertung

8/10 – Gut

Ashley T.

Gut: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts

Great place to stay

Great place to stay, but it was farther than we would have liked from town. The room was really nice but it was short on extra blankets, trash bags, salt, and laundry detergent. It was nice to reserve the snack bar by the pool where we grilled out one night. We enjoyed our stay!
Aufenthalt von 4 Nächten im Juni 2022
Verifizierte Bewertung

10/10 – Hervorragend

Felicia M.

Goregous Views, Spacious Penthouse

The views from this apartment were truly amazing. Everyone in my party ooh'd and ahhh'd for almost an hour, standing on the balcony looking at the ocean. The penthouse was beautiful, with plenty of space for our part of 5 adults and three children. All of the rooms had comfortable beds and each had its own bathroom. The kitchen was well appointed, and our mechanical issue with the dishwasher was quickly resolved in less than a few hours. We went to the beach and when we came back it was fixed! The host even had a cake in the fridge and a bottle of champagne to celebrate my 40th birthday! The beach here is much prettier and way less crowded than in the town of Rocky Point. The drive to town was very easy, and with the passes to the Grand Mayan we were able to enjoy pools, the lazy river, and dinner at their delicious restaurant. What a wonderful weekend! Thank you Kivoya Team, we will definitely be staying with you again!
Aufenthalt von 3 Nächten im März 2018
Verifizierte Bewertung

4/10 – Mangelhaft

Merrill J.

Nice view, but everything else had issues

No to only sound negative, some things were nice: The view was incredible, One of the only places I have ever stayed with an impressive view from the front of of the unit as well as the back of the unit. One of the pools and spas on the ground was heated, which made it enjoyable. Now, let me get into many of the issues that we had: 1. We were super excited to use the jacuzzi in the master bedroom, it didn't work at all, water barely trickled out of it, and it even drained out of the closed drain faster than it would fill. We spent about 10 hours trying to fill it, and it wasn't even 6 inches deep after 10 hours. Eventually I tried boiling post of water from the stove to get it hot again and get it full, and that didn't even make a dent. It was so frustrating. I would not have booked this place if I knew that was not working. 2. Multiple lighbulbs were not working. 3. The master bedroom bed didn't even have a blanked on it! We found one from one of the closets, but it should have been made that way. 4. One of the pictures came crashing off the wall randomly all by itself, we were in the room, heard a large crash, no one was nearby, and we found that a picture had just fallen from the wall. 5. The walls were all scuffed up and looks like it has needed to be painted for a long time. 6. Several of the door handles from the large sliding glass door were broken (especially the one from the master bedroom) which made them very difficult to open and close. 7. The kitchen was very poorly stocked, not enough utensils and cooking supplies. We only had a group of 5 people. It supposedly fits as many as 10, but there were only about 6 forks and knives. The cutting knives were extremely dull. 8. Something was very wrong with the dishwasher, every time we touched it it would electrocute us, not sure if it was not grounded or what, but it wasn't like a little static electricity that shocks you when you drag your feet, it was much stronger than that and hurt really bad on at least 4 different occasions. 9. The washing machine seems to be broken, it was incredibly loud, and it didn't spin the clothes very well, so they were completely sopping wet when they came out, and would require about 4 or 5 dry cycles to get dry. 10. Many issues with the hot water, it took FOREVER to get hot, and the last day we were there we couldn't get it to get hot in any of the bathrooms anywhere. More issues but no more space. I don't recommend this place.
Aufenthalt von 3 Nächten im November 2018
Verifizierte Bewertung

10/10 – Hervorragend

Thomas B.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Golfer Paradise

A small group of us guys stayed in this beautiful suite for a golf tournament and it was very nice, exceptional views and private. I would certainly stay here again.
Aufenthalt von 2 Nächten im Dezember 2022
Verifizierte Bewertung

10/10 – Hervorragend

Caroline M.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Stunning views

We had 2 families of 4 for Spring Break and were very comfortable in this penthouse. The views were amazing and the unit is gorgeous. The pools were ice cold which was a bummer and the hot tub was closed one day so that wasn't great with 4 small kids. We had a great time regardless. We would stay here again!
Aufenthalt von 4 Nächten im März 2022
Verifizierte Bewertung

10/10 – Hervorragend

Jose E.

Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts

Great view

There were not a lot of guest, which I enjoyed. The dryer didn't dry there weren't enough pans. The hot tubs never filled up, gave up after an hour and didn't try anymore. I didn't complain because it wasn't a big deal for us although others might be pickier. The good outweigh the bad... Overall great for a big family. May be a little far from town for some, but I didntind the drive at all.
Aufenthalt von 3 Nächten im November 2019
Verifizierte Bewertung

2/10 – Ungenügend

AQr4ioQAAACqAQICAHhRqf5uyCh4rhrpAEcd0Lr3O2ECPWffSl2fK29sG1pXlAF7Vkwdxa5s05P+LHSGgEYWAAAAcDBuBgkqhkiG9w0BBwagYTBfAgEAMFoGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMSY4id8J9fadB0DwJAgEQgC3OA49ZL3RfxGdcahx5ay1EixErQGoEg0REDWNmAui/RktynDGBQtISMC9hH0oagsdb/1F/f5w4d0FJ1QkwZT3OMm1F6+ecPy7gTWtaY8M A.

Awful room and poor customer service!

We recently took a family trip to Rocky Point and stayed in this unit. There was some petty things I noticed such as the poor towel and sheet quality, but the lack of cleanliness was disturbing (our rag turned brown/black when we wiped the floor). In addition we quickly discovered the following items did not work: - Dishwasher (wouldn’t turn on) - Washing Machine (didn’t spin) - Dryer (could only dry a couple items at a time and it made a weird noise) - Stovetop (wouldn’t turn on) - Water Supply (not enough to fill up the spa let alone the bath tub) - Freezer in kitchen (has no shelves) The unit was also not equipped to accommodate the 8-10 people it claims to sleep. Dishes and utensils were limited, only a few towels were provided, and trying to feed a large family proved challenging when having only the oven to use to cook meals. We informed management and gave them the opportunity to fix the issues and reimburse us for our poor experience, but they chose not to, only acknowledged the issues and gave an apology. Do not waste your time staying at this unit or this resort, and I would steer clear of any of Kivoya’s rental properties in the future, as they don’t seem to care about quality customer service.
Aufenthalt von 3 Nächten im März 2019
Verifizierte Bewertung

8/10 – Gut

Debbie R.

Beautiful Family Vacation Area

This was an excellent place for our family vacation. It was away from the congestion of people yet a 30 minute drive into town. We felt very safe here, with 2-3 different security areas to pass through. The condo was absolutely beautiful and spacious. The view was gorgeous from the balcony. We loved the bedrooms, bathrooms, and open floor plan. My 15 month grand-daughter could walk around freely all over and we didn't need to worry about her getting into anything that she could damage or hurt herself. The kitchen had a full fridge, oven, dishwasher, blender, and pots and pans. There were plenty of towels in the bathrooms. The pools and the beach were enjoyable- we had so much fun! The TV's didn't work except for watching movies (and even this was not successful sometimes) which was a big disappointment as my mother, who has poor health and stays in bed the majority of the time, could not watch TV. They worked to try to fix this for us but couldn't get them working right. Wash cloths in the kitchen were needed and missing, and I did tell them this when I left. I would definitely consider staying here again. It was a quiet, family vacation area with a beautiful beach, enjoyable pools, and a spacious condo. Sea shells are everywhere along the beach and in the water there were very little rocks. I also want to add that they were very quick, patient, and responsive to my emails prior to the trip as I learning what was in the room and available for us at the condo verses what we should bring. I appreciated this!
Aufenthalt von 3 Nächten im August 2018
Verifizierte Bewertung

10/10 – Hervorragend

Liz W.

Beautiful

We loved this chic penthouse. The views from both sides and the large balcony were amazing. There was a lot of beds to accommodate two families. We had a nice quiet Spring break when staying just 30 minutes outside of the center of town. We were able to enjoy a banana boat ride and a few mangoes from the beach. We were short on blankets so bring your own if you have over 8 people. We would definitely stay here again!
Aufenthalt von 4 Nächten im März 2018
Archivierte Bewertung

10/10 – Hervorragend

Kara W.

From Desert to Paraside!!!

My family and I were looking for something different to do this Thanksgiving and staying at Luna Blanca was the perfect answer!!! The penthouse unit was amazing. The view was surreal. While there were a few things we needed upon arrival, i.e a coffee maker...the team was more than willing to accommodate our needs. And with a view like this, there are just somethings you can live without. From the beautiful pools, hot tub, visible security, ample grills, fire pits, and access to the neighboring resorts, the Luna Blanca transports you from desert to paradise in no time! We will definitely be back.
Aufenthalt von 3 Nächten im November 2017
Archivierte Bewertung

10/10 – Hervorragend

jose g.

Great place to stay. The condo was bigger than expected. The view, pool, beach and condo were great

Great place to stay. The condo was bigger than expected. The view, pool, beach and condo were great. Even though it's the top floor we never had issues with having to wait for the elavator. We loved the location as we had the beach to ourselves and the pools were not crowded. The location is far from town(25 to 30) and the road leading up to the location is not paved however it was well maintained. They don't have a restaurant or bar on site however we were given access the the Mayan place and they do have those amenities. Overall it was a great experience and didn't have any issues. We would definitely stay here again. Thank you,
Aufenthalt von 3 Nächten im August 2017
Archivierte Bewertung

8/10 – Gut

Yvonne B.

Quiet and relaxing vacation with beautiful views! No need for a vacation from the vacation!

Let me start by saying finding the location is my one complaint I have. Once on SON 37 to the resort, maps will tell you to turn right exactly 13 miles down the road. There is no distinct sign for Luna blanca or encanto vacations. Rather there is two pillars marked with Playa Miramar and Playa Dorada. This is the turn you take to get to the condo. We passed it before realizing we were headed away from it. Arriving to the front of the condos there are gates that require a code to park. There is a little store or spa looking building between the two places. This is where you check in. Once checked in things were pretty smooth moving forward. We booked our family trip for the busiest time of year in Puerto Peñasco expecting there to be a lot of people and for it to be super busy. It was a pleasant surprise when we arrived and there were very few people at the pool and the beach. We pretty much had it to our selves. The location is away from the main town of Puerto peñasco by about 30 minutes. There are no on-site restaurants or bars so you must bring all food and drinks with or purchase when arriving. There is a Sam's club on the way in and they allow the use of a US membership. We were also given a voucher to use the amenities at the Grand Mayan resort that is about 5 minutes farther down the road. It's store is a bit pricy so try to bring everything you need as getting to a store is out of the way. The owner was  kind enough to offer to get us anything we may have needed from in town when they would go into town. We used the small store at the Mayan only for when we needed ice. Our condo was clean with a fully equipped kitchen and beautiful views! Only other issue was one side of condo had air conditioner that wasn't working well to cool down. Pleasant over all experience! Will def book again.
Aufenthalt von 4 Nächten im Juli 2017
Archivierte Bewertung

10/10 – Hervorragend

Adam R.

Nice and Easy

We booked directly through VRBO and received a confirmation email from the owner is less than a day. When we showed up, we checked in at the office right next to the resort and were parked/in our room within 15 minutes. The place is on the top floor and has amazing views. There are sliding doors on each side of the unit so you can open them both for a nice breeze. One thing you may want to note is that there is no convenient place to buy food/drinks at the resort. Make sure you stop to stock up on food and drinks prior to getting to the resort. The unit is about 15 minutes away from downtown Rocky Point, but the office helped us arrange a van to get us to and from town. Overall, the experience was amazing and we'd definitely stay there again.
Aufenthalt von 2 Nächten im November 2016
Archivierte Bewertung

8/10 – Gut

Joshua B.

Great stay!

Great view and hotel room. Pools were really nice and beach was clean. Booking was easy. Lacking in hotel service and amenities. No restaurant or bar. No staff inside hotel. Had to go to next door hotel to check-in and ask for service. A little out of the way so if you like quiet this is your hotel. If you like to go into town, then I would stay closer. One last thing, there is no sign to turn into hotel so map it out before you go.
Aufenthalt von 3 Nächten im Oktober 2016
Archivierte Bewertung

4/10 – Mangelhaft

Maria R.

Resort is nice. And we were practically the only ones there so we had the pool and beach to ourself.

Our overall experience was great. But never did receive a confirmation email. So the day we were leaving for our trip I called and talked to the owner and he said that everything was ready for us. Upon arrival he insists on me sitting and needless to say I wasn't alone in his hot office. So then he goes on to tell me that I hadn't paid the second payment. In front of my other family member and another family checking in. I was embarrassed but then I insisted that I had paid I gave him my credit card and told him to run it and to refund me as soon as he found his mistake. So then he finds my payment. Needless to say that he sold my cousins room because of non payment which again was his mistakes. So we go up and the place is beautiful. He didn't skip any comers on the penthouse. Previously when I talked to him all he said we needed to bring was our food and drinks. Which we did. So upon arrival we realized there is nothing to wash dishes or laundry with or trash bags, after asking it was never brought to us. So I had to go get it myself. The refrigerator also would either freeze or not cool enough. One of the bathrooms didn't have towels. And the TV in the living room didn't turn on. The pots and pans the lids didn't fit. And I had to steal a broom and dust pan from some closet that was left open. So when we're leaving and we're giving a good cleaning as were sweeping we find a pair of black panties under one of the beds. Guess cleaning service didn't do a very good job from the previous guest. Would we go back. I am not sure. If so only for having the place to ourselves.

Über den Gastgeber

Zu Gast bei Kivoya

Bild für Gastgeberprofil
Kivoya
reservations@kivoya.com
+52 638 107-1107
+1 623 999 5111

Das macht diese Unterkunft einzigartig

We are the only ones who will give you access to the Grand Mayan Palace Resort amenities.

Sprachen:

Englisch, Spanisch

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