6/10 – Okay
Peter C.
5. Jan. 2021
Gut: Kommunikation und Lage
Verbesserungswürdig: Sauberkeit
Very good location but some safety and service issues
My partner and I rented Jill's Cottage, 36 Eskin Street, Keswick, Cumbria, for one week from Saturday 24th October 2020.
The property was in an ideal location, with its own parking space.
However, there were a number of issues which the owner should address.
The following is intended to assist in providing a safer environment and a better service for future customers.
• The gas boiler worked but it was disconcerting to see the outer casing appeared to be held together with tape.
• The fridge plug was connected to an extension panel immediately next to and slightly below the sink drainer making it very difficult to avoid water draining on to the plug when washing up.
• The electric shower didn't work correctly – writing in felt tip pen on the shower unit instructed us not to alter the settings but the water flow from the shower head was very weak - almost a dribble- and some water flowed out of the actual shower unit not the shower head.
• The cold tap on the bath did not work – there was no cold water from this tap.
• On booking the property, the Home Away website stated that check in was at 3pm and check out by 11am - however before arriving we were informed by the owner that check-in was 4pm and check out by 10am. We assumed the change was designed to provide extra time for Covid related cleaning but found no evidence of this when at the property.
• The property was not particularly clean, for instance there was food residue and a hair elastic under the microwave, the window frames were dirty and some of the cutlery hadn’t been properly cleaned with bits of old food stuck on. The kitchen blind was broken and dirty and had to be tied to the window handle to stay up.
• The top oven in the cooker didn't work.
• There was no light bulb in the ceiling light socket in the second bedroom with twin beds.
• Our instructions on arrival were to use the bin kept in the bun store next to the back door. There wasn’t a bin in the bin store when we arrived but there was a green bin next to the kitchen window. We assumed this was the bin for the property but it didn’t have the house number marked on the side to confirm this – and it was three quarters full with garden waste. This bin, which we used for the first few days, disappeared sometime on the Tuesday. We looked for it but couldn’t find it and had to dispose of household waste our ourselves after this for the remainder of the week. We left a note for the cleaner and owner explaining.