Vermieter-Kommentar: I decided to put 2 single beds in each of the bedrooms to offer greater flexibility for guests who may not always want to sleep in a double (e.g. children of families or sharing friends). When choosing the beds I decided to buy the best quality available and sourced them from Gallerie Lafayette (a top quality Department Store) in Nice. The mattresses are the most comfortable I could find after testing all their available stock and are fully sprung and medium. The "portable" bed to which the customer refers is an equally high quality mattress on a high quality steel bed frame with sprung loaded legs that can be collapsed flat and then pushed inside the other single bed if not required. They both come as one 'unit' and are designed for space efficiency whilst not compromising comfort. The "pull out couch" is a quality double sofa bed in the lounge with a sprung mattress. There is a sliding door to the lounge to enable it to become a private bedroom when guests are sleeping in it. This if the first time a guest has reported the beds to be uncomfortable, but perhaps some Americans are used to much larger beds than are provided in this apartment; also, one of the guests reported to my local agent that she had had recent surgery on her back. The Local Agents fee which was (at the time of this guest making their reservation) payable locally and was prominently highlighted in my contract terms; however, I recently changed my charging structure and it is now included in the online price quoted by HomeAway. The additional 'Late Arrival Fee' is still payable upon arrival in Nice to my Local Agent in Euros and applies to guests arriving after 8pm and is clearly stated in my contract. The wooden floors are hoovered and mopped with wood preservative cleaner between lets, and the bathroom floors are cleaned too.